This article lists the features available in the Lync Server 2010 Multitenant Pack for Partner Hosting, which now includes support for IP phones.
October 12, 2012 Update:
The article has been updated to include four IP phones that are now qualified for the Hosting Pack.*
Author: Randall DuBois
Publication update: October 12, 2012
Publication date: June 11, 2012
Product version: Lync Server 2010 Multitenant Pack for Partner Hosting
The Microsoft Lync® Server 2010 Multitenant Pack for Partner Hosting enables customers to manage geographically dispersed offices and mobile users in a way that reduces travel expenses, while maintaining highly collaborative team environments. Lync Server Multitenant Hosting Pack features include integration with Microsoft Exchange Server, Microsoft Outlook, and other communication technologies.
In response to questions about the features available in the Lync Server 2010 Multitenant Pack for Partner Hosting, this article lists the available features, which now includes support for IP phones.
*The list below shows IP phones that are qualified for the Lync Server Multitenant Hosting Pack:
Known Issues with IP Phones
Results from the initial round of testing have qualified the SNOM 821 with the following known issue:
The registration timeout for Lync Server is a minimum value of 300, a maximum value of 900, and a default value of 600. The SNOM 821 is set to a value of 7200, which exceeds the values for Lync Server. This may result in less than expected stability.
To resolve this issue, you can manually reconfigure the Proposed Expiry property on the SNOM 821 to 600.
The following table lists the features available in the Lync Server Multitenant Hosting Pack.
Lync Server feature
Lync Multitenant Hosting Pack
Address Book Service Web Query service
Distribution List Expansion protocol (DLX)
Instant Messaging (IM)
Lync desktop client
Attendee (meeting only)
Lync Mobile clients
(Android, Windows Phone 7, iPhone)
Conferencing and Sharing
Video conferencing over IP
Audio conferencing over IP only
Ad-hoc audio dial-out conferencing
Yes Using SIP Trunk
“Meet now” audio dial-out conferencing
Yes Using audio conferencing provider
Scheduled audio dial-out conferencing
Point-to-point/multiparty data conference (white boarding)
Point-to-point/multiparty file share
Point-to-point/multiparty desktop and application sharing
Point-to-point/multiparty Microsoft PowerPoint® slide sharing
Microsoft Outlook integration for IM, presence, calendar (with users on the same hosting partner)
Microsoft SharePoint® integration for IM, presence (with users on the same hosting partner)
Public IM Connectivity and Federation
Federation with Extensible Messaging and Presence Protocol (XMPP)
Public IM connectivity and presence Windows Live®, AOL®, Yahoo!®
Public IM connectivity audio/video Windows Live
Basic calling features
Public switched telephone network (PSTN) calling via Lync incoming and outgoing
Call controls hold, transfer, forward, simultaneous ring
Advanced calling features
Private line (secondary Direct Inward Dialing (DID))
Outgoing DID manipulation
Private dial plans
Hosted Exchange Unified Messaging (UM) for voice mail
Table 1. Lync Server 2010 Multitenant Hosting Pack Features
For more detailed information about the Lync Server 2010 Multitenant Pack for Partner Hosting, see the Lync Server 2010 Multitenant Pack for Partner Hosting resources page at Microsoft Lync Server 2010 Multitenant Pack for Partner Hosting Resources.
To learn more, check out the following articles:
Keywords: Lync Server 2010 Multitenant Pack for Partner Hosting; Lync Hosting Pack; Hosted Lync
Is this an update to the current Multi Tenant Pack or just a new article on the Multi Tenant Pack? If it's an update, where do we download from? I the MSVLC there does not appear to be a new version.
This is a new article on the current version of the Lync Server 2010 Multitenant Pack for Partner Hosting. We were getting inquiries about the feature set, and wanted to make the information available without the need to download the Deployment guide. The only new item is the support for IP phones.
Please let me know if that does not answer your question. Thanks for your interest in the Hosting Pack!
Why are there so many features not supported within the Lync multi-tennet pack? When can we expect them? Is there a visible road-map?
Thanks for your question.
The reason that some features are not supported in the Multitenant Hosting Pack is that multi-tenancy is not supported in Hosting Pack deployments. Current plans are to start adding these features in future releases.
Please let us know if that does not answer your question.
Is there any update on support for additional phones such as Polycom ?
A lot of these features that are stated not to be supported seem to work fine. For example, we use the mobile clients and they work, also Team Call, why would that not be supported, isn't that just a form of call forwarding? Outbound DID manipulation as well. If they didn't work how could you possibly use the Lync Hosting Pack to host customers on? One thing we cant seem to get to work is Response Groups and they are pretty key to being able to offer this solution to companies that want Enterprise Voice.
In regard to the phones, we have used Aastra devices, the SNOM 821 and the 370, they all appear to work without any issues, supported or not. Is this a game by Microsoft to try and make it as difficult as possible for us hosters to compete with them and to use their services instead, hmmmm I wonder!!!
We are currently validating additional IP phones through the qualification process. Once that process is completed, information will be posted here about the specific vendors and models that are qualified. I am sorry this is not progressing more quickly.
We are committed to supporting our customers and partners to be successful with their use of the Lync Server Multitenant Hosting Pack. "Supported features" refers to the features of the Lync Server Multitenant Hosting Pack that are supported in a multitenant environment and can be configured per tenant. If a feature is supported, it means that the feature has been tested and validated by Microsoft to work as expected. The features that are not supported are either not multitenant aware, or have not been tested and validated within the timeframe of the Lync Server Hosting Pack version 1 release. This does not mean that the feature will not work in your deployment, but that the feature has not been validated by the development and test teams for the current release.
In regards to IP phones, we have a well-defined qualification process that the phones go through before we designate the phone or device as supported. A supported phone is one that has already been validated by that process. Phones from the vendors you refer to are in the process of being validated. After that validation is complete, we will publish information that the phone is now supported. We are happy to learn that the phones you are using are working without issue in your deployment.
Thanks very much for providing your feedback about the importance of the features you mention for hosters to provide a compelling offering to their customers. We will incorporate your feedback into the planning for the next version of the Hosting Pack.
Please let us know if you have any additional questions, comments, or wish lists for the current or future releases.
Did the validation of the IP phones go through?
The phones listed in the update to this article have been qualified for the Hosting Pack. We are continuing to test additional phones and will update this article when they are qualified.
Which service providers are currently offering hosted Lync services based on Multitenant Pack?
Hi There, Smart Hosted Solutions currently provide Lync via Lync Hosting Pack 1. Currently we support USB phones and limited support for IP phones as detailed in this document. However, we are still waiting for an update to Lync Phone edition to allow us to use them with our environment. Testing the VVX 500 this week has been OK but limited support for contacts integration.
There are multiple providers offering services using the Hosting Pack. However, we would need an NDA before making the names of those providers available. If you would like additional information, please contact us directly.
When can we expect the new release of Lync 2010 Multi Tenant?
Thanks for your interest in the hosting pack. We don't currently have plans for a new version of the hosting pack based on Lync Server 2010.
We are, however, currently working on the next version - the Lync Server 2013 Multitenant Hosting Pack, expected to release sometime in the next few months. We will provide more information as we get closer to a release date.
Please let us know if you have any additional questions.