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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
In response to a high number of reported issues due to incomplete/incorrect DNS configuration for Office 365 Vanity/Custom Domains for Lync, The Lync Server 2010 Remote Connectivity Analyzer has been updated. We have added a new test called “Office365 Vanity/Custom Domain Name Settings Test for Lync" to the Lync Remote Connectivity Analyzer site.
The Lync Server 2010 Remote Connectivity Analyzer is a great tool for testing, troubleshooting, and performing diagnostics on Communications Server 2007, Communications Server 2007 R2, Lync Server 2010, and Office 365 deployments.
Author: Premal Gandhi, Microsoft Senior Supportability Program Manager
Original publication date: March 2010
Publication Update: September 5, 2012
Product versions: Office Communications Server 2007, Office Communications Server 2007 2007 R2, Lync Server 2010, and Office 365
Have you ever wanted to verify that your remote access was set up and configured correctly? What do you do when you get a call or an escalation regarding a service or connection that is not working? How do you verify whether the issue is with an individual user or is affecting the whole organization? And if there is a problem, where do you start troubleshooting? Is it a DNS problem? Is it a certificate problem? Is a port not open on the firewall?
The Lync Server 2010 Remote Connectivity Analyzer is a great tool to perform testing, troubleshooting, and diagnostics on Communications Server 2007, Communications Server 2007 R2, Lync Server 2010 and Office 365 deployments. The tool will help you get answers to the questions listed earlier in this article, and should be your initial stop when attempting to troubleshoot a connectivity issue.
The Lync Server 2010 Remote Connectivity Analyzer is a web site that administrators can use to validate and diagnose end-to-end communication scenarios. The site simulates multiple client access scenarios from outside the customer's infrastructure and reports whether the test was successful. Figure 1 shows the site landing page.
Figure 1. Lync Server 2010 Remote Connectivity Analyzer.
If the test fails, the tool informs you exactly where in the process the test failed, as well as provides troubleshooting tips about resolving the issue. Figure 2 shows sample test results.
Figure 2. Sample Test Results from Lync Server 2010 Remote Connectivity Analyzer.
For an in-depth description of the analyzer see Verify Connectivity for External Users in the Technical Library. To use the Lync Server 2010 Remote Connectivity Analyzer visit https://www.testocsconnectivity.com.