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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
This is part one of four-part series that outlines how to use Snooper to troubleshoot Lync Server 2010. In this video, Josh Jones, a Senior Support Escalation Engineer at Microsoft, provides an overview of Snooper and explains how to use Snooper to retrieve SIP logs from client and server machines.
Author: Josh Jones
Publication date: April 16, 2012
Products: Lync Server 2010, Lync 2010
Snooper is a multipurpose debugging tool for Microsoft Lync Server 2010 communications software. Snooper parses server and client trace log files and makes protocol (for example, SIP and HTTP) messages and traces easier to read. It can also read call details and stored procedure execution reports for errors. In addition, Snooper can display reports about users, conferences, and conferencing servers (also known as multipoint control units or MCUs). You can download this tool and other Microsoft Lync Server 2010 Resource Kit tools from the Download Center.