IM an Expert for Lync Server 2010 has been updated. IM an Expert is an instant messaging question and answer service that you can set up within your organization. IM an Expert enables real-time sharing of expertise within your organization. Users can ask the IM an Expert service a question and the service will locate an expert and connect the questioner with the expert. Answers are compiled from dialog between the questioner and the expert and posted to the organization’s internal IM an Expert website, where they can be searched. IM an Expert provides a great way for people within an organization to save time by sharing their knowledge and expertise.

Perhaps equally important, the retained IM an Expert questions and answers can provide a valuable knowledge base that highlights common questions and resolutions to issues within your organization. Users can become experts by entering their Profile information (keywords and URLs related to their area of expertise) on the IM an Expert website. The IM an Expert administrator may also elect to use other sources of expertise information to help identify experts.

Author: NextHop

Publication date: March 12, 2012

Product: Lync Server 2010

IM an Expert for Lync Server 2010 was originally released on March 22, 2011. For a complete list of fixes and changes in this latest version, see KB article 2677043. The IManExpert.msi contains the installer package for IM an Expert and is available from the Microsoft Download Center: IM an Expert for Microsoft Lync Server 2010.

The documentation includes a Setup and Maintenance Guide for administrators, and the IM an Expert for Microsoft Lync Server 2010 Getting Started Guide for end-users. Download the documentation here: IM an Expert for Microsoft Lync Server 2010 Documentation Version 1.5.

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