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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
The Troubleshooting Specific Workloads chapter of the upcoming Microsoft Lync Server 2010 Resource Kit book provides examples of how to troubleshoot workloads in Microsoft Lync Server 2010 communications software. This chapter is being developed. It focuses on the Enterprise Voice workload, describes troubleshooting scenarios, and covers many of the tools that are used to perform root cause analysis. You can download this and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.
Author: Brandon Bernier, Kent Tilger
Publication date: June 2011
Product version: Lync Server 2010, Lync 2010
The upcoming Microsoft Lync Server 2010 Resource Kit book will provide in-depth technical content about Lync Server 2010. The book will focus on professionals who want to understand more about how the product works internally. You can download this and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.
Selecting the appropriate tools for troubleshooting is one of the most important steps in performing root cause analysis. There is a wide range of troubleshooting tools available to the Lync Server administrator. Many of those tools are discussed in the Troubleshooting Basics chapter of this book; other tools are beyond the scope of this book. Troubleshooting Specific Workloads provides you, the Lync Server administrator, with the knowledge necessary to determine root cause by taking advantage of the appropriate troubleshooting tools.
This chapter covers examples of how to troubleshoot workloads in Lync Server with particular emphasis on the Enterprise Voice workload. These examples demonstrate an approach to troubleshooting these workloads that you can apply in your own troubleshooting scenarios. The processes, tools, and log files used to effectively troubleshoot Lync Server illustrates resources that every Lync IT Pro should have at their disposal.
Keywords: Enterprise Voice, UCCAPILOG, presence, service, synthetic, Front End Server, credentials, latency, Performance Monitor, Network Monitor, SQL Server, GAL