The Microsoft Lync Adoption and Training Kit provides a one-stop shop for prescriptive guidance and resources for the rollout and adoption of Lync clients in the enterprise. The kit also provides customizable, re-usable, rebrand-able user education and training resources, including posters, quick reference cards, short how-to videos, training videos, and e-mail templates. In addition, the kit includes a new Tools and Apps section, which provides buzz-worthy apps such an IM an Expert, the Conversation Translator Add-in for Lync 2010, and useful and customizable training tools, including the Lync Custom Intranet Site and the Lync How-to. This article provides an overview of the kit and shows you how it can be used to speed the usage and adoption of Lync in the enterprise.
Authors: Peter Krebs
Publication date: May 2011
Product version: Lync 2010
The Microsoft Lync 2010 Adoption and Training Kit builds on the success of the previous kit, the Unified Communications Adoption and Training Kit. Partners, system integrators, and IT pros found that having the rollout resources and the customizable content of the Adoption and Training Kit was an important component to rollout success. Comments ranged from “the Adoption and Training Kit was like a light at the end of a tunnel” to “the Adoption and Training Kit was absolutely useful. Our training is based on the original documentation. It’s absolutely critical that the documentation is customizable.”
The Lync Adoption and Training Kit offers a variety of enhancements, many offered in direct response to feedback from partners, SI’s, IT pros, MVPs, and trainers.
The Get Started Page of the Lync Adoption and Training Kit
The Lync Adoption and Training Kit offers prescriptive rollout and adoption guidance for IT pros and project managers, help desk, and trainers. For the IT pro/project manager, a Rollout and Adoption Workbook is available, which provides a project timeline, tasks, and resources for each phase of rollout and adoption.
The Rollout and Adoption Workbook
The Rollout and Adoption Workbook is supplemented by primers, which are offered for each phase of the rollout and adoption process. Each primer offers guidance on how to get started with the phase, along with best practices and an MSIT case study.
A Planning Phase Primer
The Lync Adoption and Training Kit also provides a Resources List that can be filtered by audience or by the rollout and adoption phase, as shown in the following illustration.
Adoption and Training Resources List filtered to show Trainer resources
Corporate trainers often ask “What Works” in terms of training and adoption strategy and resources. The Lync Adoption and Training Kit enables users to easily find a training plan and resources by technology or workload and by user profile. A Training Matrix enables you to click a link and go directly to a training plan for a particular workload and user profile. Training resources, including Quick Reference Cards, short videos, and training videos, can be downloaded, rebranded, and customized to meet the needs of your organization.
Find a Training Plan for Lync Voice and Video
You can download the Training Plan Workbook and select a user profile tab to easily find training and user education resources. In addition, all training assets can be filtered by resource category, resource type, or recommendation.
Workbook for Lync Training Plans
For example, you can select the Information Worker user profile, filter on the IM and Presence resource category, and then filter on only the “Recommended” and “Strongly Recommended” resources.
From the Lync Training Download Package, you can view Quick Reference Cards and other end-user training materials, including short how-to videos and training videos.
Reusable, customizable Lync training resources
Localized versions of the Lync Training Download Package are scheduled to be available in July 2011. The Lync Training Download Package will be available in German, French, and Spanish. Note that although the end user resources in the Lync Training Download Package will be localized, the Lync Adoption and Training Kit will be available only in English
The Lync Adoption and Training Kit offers tools and applications, including a series of Lync add-in applications:
The IM an Expert Page
The Conversation Translator Application Page
In addition to the applications, the Lync Adoption and Training Kit also offers training tools that can be customized and integrated into an enterprises Intranet site.
The Lync How-to user education and training tool can be implemented as an HTML or Microsoft Silverlight solution on your website.