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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
The Address Book Service chapter of the upcoming Microsoft Lync Server 2010 Resource Kit book provides details about contacts in Microsoft Lync 2010 and how they are handled by the Address Book Service in Microsoft Lync Server 2010 communications software. This chapter is being developed. It describes how Lync 2010 uses the new Address Book Service for GAL search and retrieval of photos, as well as how Lync contacts are unified with Exchange personal contacts. You can download this and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.
Author: Cindy Kwan
Publication date: May 2010
Product version: Microsoft Lync Server 2010
The upcoming Microsoft Lync Server 2010 Resource Kit will provide in-depth technical content about Lync Server 2010. The book will focus on professionals who want to understand more about how the product works internally. You can download this and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.
This chapter focuses on contacts in Lync 2010 and how they are handled by the Address Book Service, including contact synchronization with Microsoft Exchange Server and Microsoft Outlook messaging and collaboration client, contact merging, and contact search. Lync has enhanced the contacts experience by enabling users to access their Lync contacts from any client or device that connects to Microsoft Exchange, by displaying photos and personal status notes more prominently in the Contacts list to make it easier for users to stay connected with people they care about, by enabling users to quickly access contacts they frequently interact with, and by providing Lync administrators the choice between local GAL download and server-based search to meet their organization’s needs.
This chapter describes the key enhancements made to the Lync people experience including unifying Lync contacts with Microsoft Exchange personal contacts, updating the Contacts list user experience, and introducing server-based search.
Keywords: Lync, Lync server, Address Book Service, Address Book Server, contacts, GAL.