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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
The chapters of the Microsoft Lync Server 2010 Resource Kit are now available for you to download—individually or as a group. Bookmark this location and return to get updated Resource Kit chapters. We value your feedback—download them all and let us know what you think.
Publication date: August 2011
Product version: Microsoft Lync Server 2010, Microsoft Lync 2010
The Lync Server 2010 Resource Kit is a cross-team effort, bringing in-depth, real-world expertise about Lync Server 2010 communications software and Lync 2010. These authors are focused on providing technical details about Lync Server and Lync 2010. You can download the chapters from here.
Here’s what you’ll find in these chapters.
Address Book Service
Provides details about contacts in Lync 2010 and how they are handled by the Address Book Service in Lync Server. This chapter describes how Lync 2010 uses the new Address Book Service for GAL search and retrieval of photos, as well as how Lync contacts are unified with Exchange personal contacts.
Archiving and Monitoring
Describes how the Archiving Server and Monitoring Server server roles support reliable archiving and proactive troubleshooting by providing detailed data capturing and reporting capabilities.
Introduces updated and enhanced tools in Lync Server for managing servers and clients. With the Microsoft Lync Server 2010 Control Panel, all client management tasks are integrated into the same tool that is used to manage servers. In addition, with the new Lync Server Management Shell, you can use Windows PowerShell command-line interface commands to automate policies across the entire infrastructure.
Conferencing and Collaboration
Revised: May 2011
Introduces the complete set of tools In Lync Server that you can use for conferencing and collaboration, including servers and services that support audio and video conferences, application sharing, web conferencing, and dial-in conferencing, in addition to clients for connecting to a conference. Technical details of what happens behind the scenes when a user schedules and joins a conference are covered, along with Lync Server tool interoperability.
Describes direct Session Initiation Protocol (SIP) being a SIP trunk between an IP-PBX and Lync Server. Because SIP is a standards-based protocol, communications between endpoints on either the IP-PBX or the Lync Server call control plane can be provided by using direct SIP.
Provides information about the enhanced presence service, which relays presence information between two communication entities in Lync Server. The enhanced presence data model and enhanced presence operations, including publication and subscription, are described.
Revised: August 2011
Describes the new voice features now available in Lync Server. These features include call park and retrieve, enhanced E9-1-1, private line, routing enhancement, and Call Admission Control (CAC).
Exchange Unified Messaging Integration
Revised: June 2011
Describes how to integrate Lync Server with Microsoft Exchange Unified Messaging (UM) for voice messaging functionality. The integration scenario are voice mail, missed call notification, call answering, Exchange UM subscriber access, Exchange UM Auto Attendant, Lync 2010 client experience and call flows, and hosted Exchange integration.
External User Access
Describes the most common remote access scenarios, and then provides detailed call flow diagrams, traces, and related ms-diagnostics codes. Overviews of the basic scenarios are provided, giving context for how users make various connections.
Interoperability with Third-party Systems
Provides information about integrating Lync Server with Asterisk, an open source Voice over IP (VoIP) server that can serve as a gateway for Lync Server. This chapter also describes how to integrate Lync Server with PBXs that are not certified for direct Session Initiation Protocol (SIP) or with other third-party telephony systems (for example, Skype and Google Talk) by using Asterisk as the gateway.
Interoperability with XMPP Systems Using the XMPP Gateway
Provides details about how the Extensible Messaging and Presence Protocol (XMPP) gateway works with Lync Server. This chapter describes ways to deploy, troubleshoot, and gain a deeper understanding of how the XMPP gateway functions.
New Features Overview
Describes Microsoft Lync, a major release that delivers enhanced telephony features as well as greatly expands on the feature set across other modalities. Lync builds on the feature set in Microsoft Office Communications Server 2007 R2. The major focus of Lync delivers the missing feature sets needed for the Enterprise Voice solution to satisfy Telephony RFPs (for example, E9-1-1, survivability, music on hold, call admission control, and so on).
Response Group Application
Describes the Response Group application. It was first introduced in Microsoft Office Communication Server 2007 R2. Lync Server brings new features as well as a new management interface. This chapter presents a detailed look into the call flows used by the Response Group application as well as a description of the Response Group Web component and the Announcement application.
Provides information about how Lync Server stores and manages configuration data in the Central Management store and how to work with role-based access control (RBAC) roles. This chapter describes how the Central Management store provides a more robust, schematized storage of the data needed to define, set up, maintain, administer, describe, and operate a Lync Server deployment.
Covers Lync 2010 and SharePoint Server out-of-the-box integration features. These products have been originally designed with integration in mind, needing no special installations or customizations to take advantage of these integration features. Most integration features are compatible with both Microsoft SharePoint Server 2010 and Microsoft Office SharePoint Server 2007.
Describes Lync Server as an enterprise software server solution that provides four different workloads in an integrated and unified user experience. These workloads are IM and presence, applications sharing, audio/video and Web conferencing, and Enterprise Voice. Voice over IP (VoIP) is part of Enterprise Voice, but Enterprise Voice also includes voice-specific server applications. Each workload uses different protocols and performs different functions.
Discusses the basics of troubleshooting Lync Server by defining how to use the tools that are available for uncovering the cause of problems in Microsoft Windows Server operating system, Microsoft SQL Server database software, and Lync Server.
The Lync Server 2010 Resource Kit is the technical reference for Lync Server. The chapters are in development and are available for your use. Bookmark this location and return often to get the latest Resource Kit chapters. We welcome your feedback to help us improve them.