Microsoft Office Communications Server 2007 and Communications Server 2007 R2 introduced some of the core features needed to address Enterprise Voice requirements. Microsoft Lync Server 2010 communications software builds on those solid investments and introduces several new features. This chapter takes an in-depth look at these new features. 

Update: Per the revision date below, we added eight pages of information on Call Admission Control to this chapter. 

You can download the revised Enterprise Voice chapter and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.

Author: Andreas Strebel with Roy Kuntz, Mahendra Sekaran, and Radu Constantinescu

Publication date: April 2011

Revision date: August 2011

Product version: Microsoft Lync Server 2010

The upcoming Microsoft Lync Server 2010 Resource Kit book will provide in-depth technical content about Lync Server 2010. The book will focus on professionals who want to understand more about how the product works internally. You can download this and other Microsoft Lync Server 2010 Resource Kit chapters from the Download Center.

Lync Server 2010 builds on the Enterprise Voice features introduced in Communications Server and Communications Server 2007 R2 and introduces several features that are required for an enterprise to consider Lync Server as a viable replacement option for their telephony infrastructure. The following are new voice features introduced in Lync Server and covered by this chapter:

  • Call park and retrieve
  • Enhanced 9-1-1 (E9-1-1)
  • Private line
  • Routing enhancements
  • Call Admission Control

Summary

With the introduction of the new Enterprise Voice features in Lync Server and the strength of the existing ones, Lync Server is a viable option for organizations to replace their current telephony infrastructure.

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Keywords: voice, E911, private line, routing, call park, orbit, locations, call admission control, (CAC),