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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
IM an Expert for Lync Server 2010 released on March 22, 2011. IM an Expert was created through a cross-team effort between members of MS Research, Lync Product Team, and Office
Content Publishing. This project started as a "cool idea" and evolved into an application that customers
are anxiously awaiting.
IM an Expert is an instant
messaging question and answer service that you can set up within your
organization. With the IM an Expert service, you can use Microsoft Lync or the
IM an Expert Welcome page to submit a text question to the service. The IM an
Expert service locates an expert within your company and initiates
an IM session between you and the expert who can answer your question. Answers
are recorded and can be made available for later reference. You can specify
your privacy and question preferences on the IM an Expert website.
The application and documentation are available on the Microsoft Download Center: