One day the dial-in conferencing feature for Office Communications Server 2007 R2 is working great, but the next day while trying to reset your PIN, you discover that the PIN information that usually appears in the Assigned Conference Information box is missing, and you get the message, "The server is currently unavailable. If the problem persists, contact your system administrator." What is going on here?

Author: Greg Anthony

Publication date: January 2010

Product version: 2007 R2 release of Communicator Web Access and Office Communications Server 2007 R2

Sometimes the information given in an error message, doesn’t lead you to the actual problem, and I encountered this one day when trying to reset my Personal Identification Number (PIN). I configured the dial-in conferencing feature for Office Communications Server 2007 R2, and it was working well. One day I forgot my PIN, so I opened the Dial-in Conferencing Settings page in the 2007 R2 release of Communicator Web Access and signed in to reset my PIN. The PIN information that usually appears in the Assigned Conference Information box was missing. When I tried to reset my PIN, I got the error message shown in Figure 1.

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