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Microsoft Senior Support engineers walk you through real-life support cases, giving you an insider’s view into the systematic approach they use to troubleshoot Lync Server issues.
These short videos focus on specific tasks and show you how to accomplish them for Microsoft Lync Server 2010.
Author: Stéphane Cavin
Publication date: August 2009
Product version: Office Communications Server 2007 R2
When a user is an agent of a Response Group, he will receives voice calls via the Response Group Service. Because calls are not originally targeted at this user in particular, no missed call notification will be generated. This behavior has been designed for two reasons:
Note that conversation entries will be available for RGS calls.