I just wanted to provide a quick “what to do” when having an IP address conflict. I’ve had a few of these cases this year. I’m not sure that one needs to open a support case with us to resolve this. In some instances, critical applications/resources are down due to IP address conflicts. I’ll provide a few steps one should take in troubleshooting this situation.
IP address conflicts happen within a subnet. I had a call recently in which a cluster resource wouldn’t come online. When the cluster resource attempted to come online, it issued an ARP request for its IP address. In a working scenario with no conflict, there would be no response. In this instance, a VMWare server responded. The cluster resource reported the conflict and failed to initiate. They were unable to locate the VMWare server, so the customer changed the IP address on the cluster resource.
It will help if there is a record of MAC addresses. Use Excel to keep a list of MAC addresses in your environment. Easily use SQL to query for the MAC returned by "ARP -a" command. Other monitoring software such as Systems Center Operations Manager will record and store MAC addresses.
Hopefully this saves you a support call down the road. Archive it if you must. Inevitably, you’ll have an IP address conflict. This will save you some time.
- Rich Chambers
Hello, Thanks For this articles...
Just a little question:
I have an IP Conflict in all Host of my network?
This is what we do on those cases where there are too many hosts to narrow it down easily, for example on users networks (+200 hosts).
We get the conflict MAC from the windows Event log. With this mac we search the Switch (3com in this case) for this Mac and we get the physical port where it is connected (or was connected).
Then we just need to follow the network cable until we get to the host. If we don't have time to follow the cable we just disable the offending port from the switch and wait for the user to call.
This is also useful with rogue DHCP servers, we get the rogue DHCP server IP and MAC using ipconfig /all and arp -a respectively.
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