March, 2009

We often have customers who want to better understand the resolution to their networking support issue and why what we did fixed their issue. Depending on the issue, this explanation may be quite involved and complex. This would be like asking the pilot...

Lately, I have been seeing a number of issues/concerns from people where they manually stop the Firewall service and lose connectivity to the machine. They always seem surprised when I explain that it is by design. Stopping the firewall Service should...

I just wanted to provide a quick “what to do” when having an IP address conflict. I’ve had a few of these cases this year. I’m not sure that one needs to open a support case with us to resolve this. In some instances, critical applications/resources are...

Last month, one of my colleagues wrote an article to share his experience with changing a setting on Server Core ( http://blogs.technet.com/networking/archive/2009/01/08/configuring-advanced-network-card-settings-in-windows-server-2008-server-core.aspx...

One of the most common calls we get is that file transfers are “slow,” causing us to collect network traces and perfmon logs in order to determine if the transfer is slower than it should be and, if so, what is the cause. I had a case recently where a...

One of our customers reported an issue after applying the update per KB958687 (MS09-001), which installs a new version of SRV.SYS. The customer was experiencing the following symptoms: Request Timed Out error when trying ping the problem machine from...