This is my attempt at documenting solutions to the Real World problems I encounter supporting customers in my current role as a Premier Field Engineer. I support 3 large Config Manager 2007 customers whose combined client count is now around 350,000 world wide.
I have been with Microsoft for 15 years in various roles, all in the support side. Currently I am entering my 11th year of support for SMS/SCCM. Previous support engagements have taken me to the land of Exchange, MS Mail and Windows 3.0/3.1.
I try and stay grounded when I am not working on Config Manager items by building things in my woodworking shop.