WHAT IS PFE: OPERATIONS (OPS)?
Premier Field Engineers (PFE): Operations (OPS) focuses on the the implementation and management of quality IT services that meet the needs of the business. This includes assessing the People, Process, Partner and Product’s to ensure that they are aligned and enabled to meet the business goals and objectives.
Microsoft has our own ITSM (IT Service Management) framework called the Microsoft Operations Framework (MOF).
Microsoft Operations Framework (MOF) 4.0 provides relevant, practical, and actionable guidance for today's IT pros. The free, downloadable framework encompasses the entire IT service management lifecycle, providing organizations with the knowledge to seamlessly blend business and IT goals while establishing and implementing reliable, cost-effective IT services.
PFE OPS: AREA OF PRIMARY FOCUS
OUR TEAM MISSION
METHODOLOGY AND CONCEPTS:
We incorporate and align our engagements to support the below Industry Best Practice
MEET THE TEAM
Here is the organogram for the local PFE OPS team:
“Da Boss”: PETER NOLAN
Have a great day.
Regards, Natalie Nurock