MSRC Customer Survey: Win an Xbox game!

Wow, what an exciting day yesterday at RSA!  Bill Gates actually talked about the Microsoft Security Response Center within the very opening of his keynote address! Bill also outlined Microsoft’s three key focus areas for security, which are technology innovation, guidance and industry leadership. 

What we do in the MSRC falls squarely within the prescriptive guidance area.  Bill talked about the improvements we’ve made to provide deep guidance and tools for security updates, our efforts to move to a monthly update cycle, as well as some of our new offerings such as the advance notification program.  In addition, Bill reiterated that security is a “top priority” for Microsoft, which means – for the MSRC -- that we will continue to evolve and make progress in developing better and more effective prescriptive guidance for customers around security updates and security issues.

I am particularly pleased to hear Bill mention our 24/7 security incident response process.  Kevin and I can completely attest to the 24/7 nature of our jobs and it is certainly true that our teams within the MSRC and related groups at Microsoft are monitoring the threat environment day and night and working to identify and resolve emerging threats quickly – and in some cases calling for an all out effort to get customers updated –the mandatory MSN Messenger update last week is a great example of this.

We continue to drive our efforts to find new and better ways to keep customers up-to-date with vulnerability and threat information and are always looking to hear directly from our customers about improvements you would like to see – which is why we’ve headed down to RSA – to talk to real customers and get real feedback.

To that end, the MSRC team has been staffing the Microsoft booth at RSA where we are asking people to fill out our customer satisfaction survey.  The whole team is really looking forward to reviewing the survey results!

Just to make it fun, we’re offering a chance to win an Xbox game just for filling out the survey by spinning the MSRC “Wheel of Fortune”.  Booth traffic has been tremendous – and we’ve given away a lot of games already yesterday.  I should say the game selection was carefully made with the help of my ten year old son – who wisely chose Halo 2, Fable, Mech Assault 2 and Zoo Tycoon 2! 

Yesterday was a big day for the MSRC at RSA.  Not only did Bill highlight who the MSRC is and what we do –but we’ve also gotten the chance to talk to and meet hundreds of customers – plus have a little fun too.   Check out the pictures!

-Debby Fry Wilson

 

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