Hi everyone. My name is Andy Dring, and I’m a Premier Field Engineer at Microsoft. I want to share some of my experiences learning and using PowerShell, and let you in on some of the techniques I’ve used to become proficient in using it. I...

Hi Everyone Here are some of the key announcements from Microsoft week ending 25th September. As ever thanks to Aaron Hamilton for this information. Recent Releases: Released White Paper: Microsoft Dynamics CRM Online: Security Features...

My name is Kirsty King, I am the ICT Service Delivery Manager and in this article I’d like to share our recent experience of creating a Service Catalogue for Telford & Wrekin Council. Like any IT department, Telford & Wrekin Council ICT...

Hi Everyone Here are some of the key announcements from Microsoft week ending 18th September Recent Releases : Windows BUILD Developer Conference and Windows 8 Preview - 16-Sep-2011 Visual Studio 11 Developer Preview - Now Available for...

This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. Over the last 4 year I have worked with a number of Microsoft Premier Support customers who were either migrating from SharePoint Portal...

Hi Everyone Here are some of the key announcements from Microsoft week ending 11th September. Recent Releases: Dynamics CRM Sure Step Online Now Available - 06-Sep-2011 The OData Producer Library for PHP is here - 09-Sep-2011 RTM’d...

In this article we discuss the benefits of creating a Service Catalgoue. Step back from IT for a few moments, and put yourselves in the shoes of the Business. How does the business see IT? How do they contact you? How do you sell your services...

Hi Everyone Here are some of the key announcements from Microsoft week ending 4th September. Recent Releases: Video: Personalize Microsoft Dynamics CRM for yourself - 31-Aug-2011 Jet Reports Express for Microsoft Dynamics NAV is Now Available...

Hi Everyone The Microsoft BUILD Conference is taking place this week – September 13-16 th in Anaheim, CA. The keynote is being streamed live at www.buildwindows.com on Tuesday, Sept. 13, at 5:00pm BST . Resources: B8 Blog Microsoft...

A New Language There is a shifting language within IT departments. In the past IT Support used to be about how we reactively fix IT when its broken. IT departments have grown up though in the last 10 years and we increasing talk about IT as a collection...

Hi Everyone Here are some of the key announcements from Microsoft week ending 29th August. Recent Releases: Bing™ Maps WPFControl available today! - 23-Aug-2011 Update Rollup 19 for Microsoft Dynamics CRM 4.0 - 25-Aug-2011 Microsoft...

Hi Everyone Here are some of the key announcements from Microsoft week ending 21st August. Recent Releases : New book: Solid Code (Optimizing the Software Development Life Cycle) - 19-Aug-2011 Free eBook: Microsoft Office 365: Connect...

Hello everyone, my name is Thamim Karim and I am a Premier Field Engineer (PFE) for Microsoft Premier Support UK. I work in the Virtualisation space with my main technical focus being App-V. Over the past few months I have spent a lot of time learning...

Hi Everyone Here are some of the key announcements from Microsoft week ending 14th August. Recent Releases: IE 9.0.2 Available via Windows Update - 09-Aug-2011 Office CompatibilityTools Update 1 Available for Download - 08-Aug-2011 Microsoft...

80% of IT downtime not due to failure of software or hardware In Premier we recently analysed all of our Severity A calls worldwide. What you may refer to as “CritSits”. The analysis was revealing, although we knew from experience that...

Hi Everyone Here are some of the key announcements from Microsoft week ending August 7th Recent Releases : Microsoft Dynamics CRM 2011 ~ Online Test Drive Guide - 05-Aug-2011 Microsoft Dynamics GP 2010 R2 RTM Technical Demonstration...

As part of the Ramp Up Guide series I was asked to put together a list of resources to aid the ramp up for our customers. Below is a list of such article headlines as well as some external resources and tools that should be close at hand for any ConfigMgr...

Hi Everyone Here are some of the key announcements from Microsoft week ending July 31st. Recent Releases : From the CodePlex Toolbox: View Layout Replicator - 26-Jul-2011 Microsoft Dynamics GP and Office 365 - Better Together Video ...

Hi Everyone, my name is Sonda and I'm a Premier Field Engineer (PFE) for Microsoft Premier Support UK. Quite often we’re asked by customers new to Operations Manager for links to useful resources and online learning materials. So I’ve put...

Hi Everyone We appreciate that people need to ramp up on new and different technologies quickly and efficiently. So we have asked our Premer Field Engineers to create some ramp guides to help. We'll be publishing ramp up guides for a vareity of technologies...

Hi Everyone Here are some of the key announcements from Microsoft week ending July 17th. Recent Releases : Windows Server Solutions Phone Connector for Windows Home Server 2011 Releases - 15-Jul-2011 System Center Monitoring Pack for Microsoft...

Administrators are under pressure to deliver more with less budget and resources. One of the biggest tasks is keeping servers and their associated software up-to-date, but how can you easily determine what to apply without doing hours of research? Since...

Hi Everyone Sorry for the delay in getting this out but I've been on holiday. Here are some of the key announcements for week ending July 10th 2011 Recent Releases : Now available! 70-599 Pro: Designing and Developing Windows Phone Applications...

The cost to a business of a service outage on a mission-critical system can be massive. Calculating the exact cost can sometimes be difficult to quantify, but if it involves not being able to process transactions, interact with customers, or generally...

Hi Everyone Here's some of the key news and announcements from Microsoft this week: Recent Releases : Microsoft Dynamics CRM Online Demonstration Kit - 14-Jun-2011 IE 9.0.1 Available via Windows Update - 14-Jun-2011 New Book: MCTS...