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  • Blog Post: Focus on IT Service Management

    80% of IT downtime not due to failure of software or hardware In Premier we recently analysed all of our Severity A calls worldwide. What you may refer to as “CritSits”. The analysis was revealing, although we knew from experience that it was not surprising. We saw that 80% of all downtime...
  • Blog Post: ITSM with Premier: Communicating the value of your IT

    In this article we discuss the benefits of creating a Service Catalgoue. Step back from IT for a few moments, and put yourselves in the shoes of the Business. How does the business see IT? How do they contact you? How do you sell your services to them? I am going to describe how...
  • Blog Post: ITSM with Premier: A Service Orientated Approach

    A New Language There is a shifting language within IT departments. In the past IT Support used to be about how we reactively fix IT when its broken. IT departments have grown up though in the last 10 years and we increasing talk about IT as a collection of Services rather than just technology. ...