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Below are two examples of varying size engagements where PFE’s have been involved. These focus on SQL server, but the approach and methodologies discussed here are leveraged across all technologies and PFE engineers, Scenario 1: Covers a smaller engagement that naturally grew as the value was realised...

This is another article following up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I'll cover how a SQL DSE can help you and your organisation get the most out of your SQL Server and also how you can stay up to date with the latest SQL news...

This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I want to highlight how a DSE can help your organisation with Active Directory projects and performance troubleshooting. Over the last year I have been involved in a number of...

This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I want to highlight how a DSE can help your organisation with a migration to Microsoft Exchange Server 2010 from an earlier version of Microsoft Exchange Server. Over the last...

This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I want to highlight how a DSE could help your organisation with a new technology deployment. My last DSE engagement was to help a customer deliver a new VDI solution and so I...

In the UK we have approximately 80 Dedicated Support Engineers (DSE) constantly engaged in all sectors, from finance, to retail, to government. If you are interested in healthy IT systems I firmly believe that DSE's are one of the most powerful services we offer. In this post I will hopefully articulate...