This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post.
Over the last 4 year I have worked with a number of Microsoft Premier Support customers who were either migrating from SharePoint Portal Server (SPS) 2003 to Microsoft Office SharePoint Server (MOSS) 2007 or from MOSS 2007 to SharePoint 2010. In this post I will share my experiences of these engagements to highlight how a DSE can add value to a SharePoint 2010 migration project. I will also describe some of the activities a DSE will either drive or become involved in to ultimately help you to ensure that a migration to SharePoint 2010 is successful.
The customer that I will primarily base this article on was migrating from MOSS 2007 to SharePoint 2010. MOSS 2007 was deployed globally in four separate regions and was used for collaboration purposes. The main drivers for the migration to SharePoint 2010 included new functionality, such as Office Web Applications and PerformancePoint Services, and also the administrative and architectural improvements that had the potential to reduce support costs.
I was assigned as a dedicated resource for 2 days a week working with the customer alongside their project and SharePoint support teams.
I was engaged from the start of the project for a period of 12 months. Over the course of the engagement I built up a strong relationship with both the project and support teams. I spent some time early on in the engagement understanding how the customers SharePoint was currently deployed, how it was configured and how it was supported and maintained. I also took time to work with the project team to understand their timescales. This allowed me to identify, early on, any risks to the success of the project.
Microsoft Consulting Services were engaged to design the solution and I worked closely with the architect to include field best practices and supportability guidelines.
I led the following activities that were delivered over the course of the engagement:
In summary this DSE engagement has helped the customer to reduce the potential risks involved in a migration to SharePoint 2010.
Using a pro-active approach any potential issues and risks proposed in the design were addressed prior to the go-live. This ensured the environment was deployed in line with Microsoft best practice and support guidelines.
The support teams were provided with the skills and knowledge necessary to be able to support SharePoint 2010 from day one.
The project team had somebody dedicated to helping them ensure that the project was a success.
From a re-active perspective as a DSE, I ensured that every issue identified was addressed.
Thanks for reading
Dedicated Support Engineer
Thanks for your useful tips and your effort.
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