What does this mean for you?

  • Customers who are still using these products will not be able to contact Microsoft support for assistance.
  • No security patches will be made available for these products.

This poses an operational risk to any organisation who continue to use these products in a production environment. The extent of that risk is for you to weigh up, however Premier support can assist you in mitigating that risk.

Premier Support customers can as interim measure explore the possibility of purchasing a Custom Support Agreement, which will enable them to a contact the Premier Support in the event of an issue. If you wish to discuss this option further, please speak to your designated Technical Account Manager.

A Custom Support Agreement is only an interim solution and therefore you should have a plan to migrate away from these technologies.

How can Microsoft Services and Premier Support in particular help you to migrate? Speak to your Technical Account Manager about the Proactive Services available to assist you in an Office and Desktop Operating system upgrade. Tools such as the Migration Assessment Planning (MAP) Toolkit are great for assessing what you currently have installed and whether the hardware you have is suitable for an upgrade. To download this free tool click here

To sign up to quarterly newsletters on the support lifecycle click here


Rachael Humphreys
Microsoft Premier Support UK