This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I want to highlight how a DSE can help your organisation with Active Directory projects and performance troubleshooting. Over the last year I have been involved in a number of projects to help Microsoft Premier Support customers improve the health of their Active Directory infrastructure. In this post I'll cover Typical Requests of an AD DSE & Customer key takeaways.
At the beginning of any DSE engagement, it's important to spend some time getting to know the customer's infrastructure. No two customers work the same way and there will be always be subtle differences in the way they have AD configured. Ideally they will already have had an ADRAP (Active Directory Risk Assessment Program), which provides us with a detailed report on their AD structure and how healthy it is. This is always a good starting point.
Typical requests of an AD DSE
Customer key takeaways
In summary, over the past year I've helped customers to build confidence in the health of their AD infrastructure, as well as providing valuable knowledge transfer to enable them to maintain that health moving forward. Customers have seen great value in having me work with their team to promote AD health assist them in overcoming obstacles.
Well thanks for reading this far. Hopefully this post has helped provide some reality on what a DSE can do to help promote AD Health. If you have any questions just post a comment or talk to your Technical Account Manager.
Neil WalkerDedicated Support EngineerMicrosoft Premier Support
I need active directory related questionaris for KT purpose can you please send me that doc.
I need active directory related questionaris for KT purpose can you please send me that doc
Thanks for your question but I'm not exactly sure which document you're referring to. Could you please give me some more detail and I'll happily help where I can.
Our company has taken a new project of managing a company's network. I will have to manage AD of their domain and request your suggestions as to what information is needed to collect before I proceed.