This article is a follow up from the "Dedicated Support Engineers: What They Are and How They Can Help You" post. In this post I want to highlight how a DSE can help your organisation with a migration to Microsoft Exchange Server 2010 from an earlier version of Microsoft Exchange Server. Over the last year I have been involved in a number of projects to help Microsoft Premier Support customers move from Microsoft Exchange 2003/2007 to Microsoft Exchange Server 2010. In this post I will discuss our deliverables that ensured the migration was a success.
What the Customers Were Trying To Do
The customers were all migrating to Microsoft Exchange Server 2010 from either Microsoft Exchange 2003 or Microsoft Exchange Server 2007, and in all cases the main reason for undertaking the migration was to reduce operational costs in their messaging environment. For those organisations that were migrating from Microsoft Exchange 2003 the driving force was the opportunity to stabilise their messaging environment and consolidate the number of servers they were operating. In all cases the increased flexibility and delivering a highly available messaging environment were always key drivers of the project's success.
How a DSE Helped Make This a Success
In all the projects I worked on I was engaged for a short period of time, between 10 and 20 days and focused solely on the migration project. As the projects are of such a short period it's very important to build an excellent relationship with the customer quickly and this starts with the initial scoping call. The scoping call is critical to ensuring we understand the customers' objectives and identifying what we can do to ensure these objectives are met. The scoping call also ensures we have planned the best use of the time I spend onsite.
In most of the migration projects I have worked on the customer has already produced a migration plan, so generally I would engage in the following areas:
In summary I have helped many customers successfully deploy Microsoft Exchange Server 2010. Any issues faced during the migration were quickly resolved. Staff involved in supporting the migration and production environments were given the skills to be successful in their roles. Finally, the new Microsoft Exchange Server 2010 deployments comply with Microsoft best practices and are fully supportable by Microsoft.
Well thanks for reading this far. Hopefully this post has helped provide some reality on what a DSE can do in a Microsoft Exchange Server migration scenario. If you have any questions just post a comment or talk to your Technical Account Manager.
Mark FugattDedicated Support EngineerMicrosoft Premier Support