What does this mean?

  • Customers who are still using these products will not be able to contact Microsoft support for assistance.
  • No security patches will be made available for these products.
  • Self-help online support will continue to be available for a minimum of 12 months. 

This poses an operational risk to any organisation who continues to use these products in a production environment. The extent of that risk is for you to weigh up, however Premier support can assist you in mitigating that risk.

Premier Support customers can as interim measure explore the possibility of purchasing a Custom Support Agreement, which will enable them to a contact the Premier Support in the event of an issue. If you wish to discuss this option further, please speak to your designated Technical Account Manager.

A Custom Support Agreement is only an interim solution and therefore you should have a plan to migrate away from these technologies.


How can Microsoft Services and Premier Support in particular help you to migrate?

 Migrating away from Exchange 2000

Microsoft Services and Partners work with customers all the time to design, test, deploy and migrate to a new version of Exchange. Please speak to your Technical Account Manager or Service Executive if you wish to explore further how Microsoft Services can help.

Premier Support offers a number of proactive services to assist with an Exchange Migration including supportability reviews of your design, migration workshops to ensure your staff are skilled up, and bespoke onsite chalk and talk sessions to cover off areas you wish to explore further.  A number of Premier support customers also have a Premier Dedicated Supportability Engineers working alongside them during the migration project. Click here to learn more about a Dedicated Supportability Engineers.


Migrating away from SQL 7.0.

Do you know if you have SQL 7.0 in your estate?

The Migration Assessment and Planning Toolkit is an excellent tool to discovering instances of SQL running throughout your organization and identifying where SQL consolidation may be appropriate. This toolkit can be downloaded for free here:


If you would like to have a technical discussion with one of our Premier Field Engineers about migration, contact your Technical Account Manager who can organise a bespoke chalk and talk session for you.

Hope this helps

Rachael Humphreys
Microsoft Premier Support UK