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This is a space to share whatever is on your mind about Microsoft Premier Support UK!
We constantly monitor The Wall so feel free give any feedback, start a new discussion or contribute to an existing one. Got a question for Premier Support? Would you like to see a particular workshop scheduled? Would you like to let others know about a great experience with Premier?
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ThanksBen Pearce and Paul Shakespear
Microsoft Premier Support UK
I would just like to say how impressed I and my team have been with Ben Cooper (SQL DSE) since he has been with us
Ben has provided an excellent DSE service to us in the SQL team and has manage to resolve everything we have thrown at him. He is always enthusiastic and keen to get stuck into any SQL issues we have had and where this has gone outside of SQL server he has made sure the right Microsoft people are engaged and then tracked their involvement to ensure we are satisfied.
I could list a number of times Ben has managed to get to the bottom of an issue that has stumped us. In addition a key benefit to us has been having Ben ‘onsite’ as it has meant that not only has the problem resolution time been reduced but further knowledge transfer to the team has also been delivered (which had it of been done via a support call we would not have had that opportunity).
On my request he’s also presented a number of key brown bag sessions which have been well received by the team and further to that he has also put together a number of bespoke ‘how to’ docs which has meant we (LBG SQL DBA’s ) now have easy to follow Microsoft written docs for performing repeatable tasks
Thanks very much for the feedback, it's much appreciated.
Ben Pearce (not Cooper) :)
In the UK we have approximately 80 Dedicated Supportability Engineers (DSE) constantly engaged in all
At Centrica, we have been growing the use of SQL Server throughout the business with new dynamic projects requiring both HA and DR at a superior level including the deployment of SharePoint 2010.
This process has been greatly assisted through the MS DSE (Rob Carrol) who has been available to advise us on the best options available to us as a business including having a clear understanding of our operating constraints and business specific requirements.
Rob, providing both a quick route into specialised resources has been able to advise and ratify our designs during his time with the business and provided a solid foundation for us to begin working towards.
Through this successful engagement with the DSE we are now in the process of extending the time available to Centrica as well presenting new challenges to advance the SQL estate and its maturity within the business as a whole.
We recently took advantage of our SA benefits to have an ADRAP carried out by a Microsoft DSE (Carl Harrison) and I just want to put down in writing how impressed I was with both Carl's knowledge and the depth the ADRAP goes into.
I've been working with AD since it was introduced in Windows Server 2000 and I thought I had a good understanding of some of the finer workings deep within AD but Carl is an absolute guru and goes so deep into AD its scary!
The report produced by the engagement is just as in-depth and doesn't just state what needs attention, but why, how to address it and suggests what priority we should give to each action. In addition, Carl went through the report with us to further explain why some area's of our AD infrastructure need remediation and how to do this.
I cannot recommend the ADRAP highly enough - it has been a very worthwhile excercise for us and we have a license to use the tools Carl used for the next 18 months to verify our efforts as we address those issues raised.
One of our customers recently experienced an apparently random performance problem with SharePoint which was extremely difficult to pinpoint. Over successive days, we had on site help from Yusuf, Sergey and Godwin. The problem was identified within 7 or 8 working hours from the time the team arrived on site.
Having identified the problem, and implementing a quick workaround, the team have continued to support us with looking into longer term fix.
Each of the team members played a key part
- Yusuf helped to narrow the field by reviewing what we had already looked at, cross checking it and eliminating many potential causes.
- Sergey took the narrowed field and used his excellent diagnostic skills to help us identify the cause and produce an interim workaround.
- Godwin worked with us to evaluate potential longer term fixes, helping us to rule out several options before we settled on the one we all agreed was the best fix going forward.
The result was a satisfied partner, and a satisfied customer.
All in all, a most satisfactory engagement. Thanks to all those involved, including those in the back office that don't normally get a mention.
Thank you for your feedback, it is much appreciated. We will be sure to pass your comments onto our colleagues in Premier Field Engineering.
Thanks & regards
Sarah Stretton - Microsoft Premier Support UK