PFE Antoni Hanus posted a getting-started-quickly guide on System Center Service Management for Incident Management.

System Center 2012 - Service Manager (SCSM) includes Incident Management, Service Request fulfillment, Problem Management, Change Management, Release Management and Activity Management out of the box. 

Most Customers like to start with Incident Management.

During my engagements out at customers, I often hear of the need for a guide like this which pieces together all the initially required configuration. Therefore I created this guide, and included many of the tips, best practices and additional guidance that I recommend to the customers I assist.

Thanks Kevin Holman for the pointer.


Posted by Tristan Kington, MSPFE Editor and management consultant. You’re fired.