Effective immediately, Microsoft announces the Exchange Online Service Level Agreement (SLA) has been updated to include service level components for virus and spam protection delivered by Forefront Online Protection for Exchange (FOPE).

Forefront Online Protection for Exchange is an enterprise-class e-mail filtering service that is included without additional cost as part of the Exchange Online service. Exchange Online customers now benefit from financially-backed guarantees of virus and spam protection service levels, including:

·         Virus Detection and Blocking Service Level

·         Spam Effectiveness Service Level

·         False Positive Service Level

Microsoft also simplifies the communication and access to the SLA with a single document that covers a number of Microsoft Online Services. In addition to all components of the Business Productivity Online Suite Standard (BPOS-S), this SLA document also covers Dynamic CRM Online, Exchange Hosted Archive and Windows Intune. The new SLA document can be found on the Microsoft Volume Licensing site.

Other than the new SLA benefits described above for Exchange Online, there are no material changes to the terms and conditions of the SLAs for other components of BPOS-Standard or for the other existing service SLA’s that are represented.