For this week’s BPOS support video we learn how to troubleshoot mail flow issues in your Microsoft Online Services environment by analyzing email message headers. Email message headers are digital histories that are attached to every email message that are sent and received. Headers record important information including servers that the email has traveled through, and the date and time that the message was received or forwarded. You will also learn more about the following in the video:

• About Message Headers
• Accessing Message Headers
• Viewing Message Headers
• Identifying a Source Server
• Identifying Delivery Delays

The support video below walks you through the analysis of these important digital histories.

Learn more about Microsoft Online Services with our other support and how to blog posts.

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