Last week I wrote part one in our two part blog post that features two support videos to help you troubleshoot Sending and Receiving E-mail. In part two, we take a look at two more support videos that will further enhance your abilities of troubleshooting issues with sending and receiving E-mail.
In this first video you will learn how to verify a user’s connection by going to the web address http://speedtest.emea.microsoftonline.com/ (updated). This website measures the network response time, bandwidth and overall connection quality of a user’s computer to the Microsoft datacenter. You can also check the provided RSS feed in the video to see if there are outages to Microsoft Online Services.
This support video also provides information about the following troubleshooting techniques:
In our last technical support video for troubleshooting E-mail, we take an in depth look at verifying a user’s connection. We also learn how to check a user’s configuration in case alterations to their DNS records or MX records need adjusting. We also take one more look at how to gather event logs with the MOSDAL tool as described in the first video above.
With our two part blog post and support videos, you should be able to troubleshoot E-mail issues with ease. You can view the first post in this series of troubleshooting E-mail here. Be sure to view our other support and how to blog posts here.
What support videos would you like to see? We want to hear from you in the comments section below or send an email to our community mailbox. Follow us on Twitter and like our Facebook page.