In this webcast, Brett Hill of Advaiya, Inc., talks about using the Admin account in the Microsoft Online Services Business Productivity Online Suite (BPOS). The admin account in BPOS takes on special characteristics and sometimes may not behave exactly as you expect. This webcast looks at some of these unexpected scenarios.
You can learn more about the Business Productivity Online Suite with detailed walkthroughs in our How To section.
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Nice explanation, I ran into this at one point myself. Here's stumper on a completely different admin issue, I'm guessing this is just a glitch, but maybe not?
I tried to login using to admin.microsoftonline.com with email@example.com. I got the "your password has expired, please change” screen. I then tried to change it but was told my "old password was incorrect". I retried many times assuming I mistyped, but had the same problem. Finally, figuring I was going crazy, I typed my password in the clear in notepad, and copied it to the clipboard. I logged in again, this time with the pasted password, and got the change your password screen as expected (so I knew the password in the clipboard was correct). I pasted the SAME password in as the old password on the change password screen. I still got the "your old password is incorrect error". I finally called support--this was greatly disappointing and worse than unhelpful, but that's not the issue here (ticket number 100908-000108 if anyone at Microsoft Support cares to investigate).
I finally figured it out myself while going on and off hold. I logged in using my own personal account (not the admin one). Fortunately, I had previously enabled admin access for myself and reset the firstname.lastname@example.org password from there. It worked and I can get into my admin account. Is this some glitch or by design? I couldn't quite understand what the problem was.
And yes, to avoid some questions:
- I am 100% certain I typed my username and password correctly (multiple tries and then I used the clipboard).
- I was getting a "your old password is incorrect" error when trying to change my password, after using the same password to login successfully and get that far. I was not getting any errors on the new password not meeting any sort of complexity or match requirements.
- I’m not *usually* an idiot. :)
But, other than this specific issue and the quality of phone support, I must say I am really pleased with the service itself—your technical guys deserve a lot of credit for making this work so well. The rest of our company barely knows we don’t have our own exchange servers (especially since the login tool remembers passwords :)
I had exactly the same issue with my admin account - and like you Im not *usually* an idiot :)
the only way I could resolve was to use an alternate admin account and change my password - certainly less than ideal. Ive got an open action with our BPOS contact to expain the situation..