It all started this past summer, of 2006. I started hearing about the latest sure-fire recipe for conducting software development projects: Scrum . Of course this new-fangled methodology came with many new terms, techniques, and rules to learn. After...

(This is the initial blog post from the MSCOM Service Management Team. This team is an essential resource for our group. They are responsible for on-boarding new customers to MSCOM, working with existing customers to provide guidance and smooth the way...