We’ve recently made changes to the Partner Services phone experience, with the goal to make it as clear and simple as possible, ensuring that you select the right option and access the right service first time.
With this in mind, please find below updated call routing options based on your membership level and support requirement..
Please also note:
Where to go for
Phone 0344 800 6006: Option 1
For technical support, Admins should submit their request via the Microsoft Online Portal.
Signature Cloud Support - Partners submitting a technical support request on behalf of your customer, please open this in your own Partner tenant. This ensures you are routed to your dedicated technical support team.
On-premise Technical Support
Gold / Silver / Action pack receive 5 incidents
Community Partners will need to purchase a PPI (pay-per-incident)
Search for solutions or submit a request online (Click the view or use benefits button). Access ID and Contract ID are required.
Phone 0344 800 6006: Option 2
Business Critical support cases can only be raised by phone. Partners without the Business Critical support benefit can purchase 24x7 support incidents. More info.
Products & Licensing Questions
Phone 0344 800 6006: Option 3
MPN Membership or Program Questions
Search, ask or submit your questions online: https://mspartner.microsoft.com/en/uk/Pages/Support/get-support.aspx
Eligible to Gold / Silver / Action Pack Partners only:
Phone 0344 800 6006: Option 4
Technical Pre-Sales & Advisory Services
Partners with Advisory Hours
Submit a request online (click the view or use benefits button or
Phone 0844 800 6006: Option 5
All Partners can buy advisory hours, sold in units of 5 hours at £615 and are valid for 1 year. Email: firstname.lastname@example.org
Phone 0844 800 6006: Option 6
Licensing Consumption Reports
Open Value/Select/EA License Requests
Send your requests to your Microsoft account representative. Once the report has been generated your Microsoft account representative will send the report to you.
Required Information for obtaining a Consumption Report:
If you do not have a Microsoft Account Representative and require an Open Value/Select/EA license consumption report you can email the Volume License Service Centre or call 0800 9179016