Global Service Monitor location changes

Global Service Monitor location changes

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Attention Global Service Monitor users!

Due to changes in the GSM cloud infrastructure, we will be moving four monitoring nodes. The nodes will be moved to the locations within the same geo-area. Specifically, we will move

  • London to Dublin

  • Taipei to Hong Kong

  • US: Newark to US: Ashburn

  • US: Los Angeles to US: San Jose

What it means for you?

  • The tests which you configured in London, Taipei, Los Angeles, or Newark, will be automatically moved to the corresponding monitoring nodes in the new locations. You will notice new location names in the GSM monitoring templates and new locations on the map.

  • The display names for the existing tests will not be updated automatically. For example, you will see the old display name, but the test will be displayed in a new location on the map. To fix this display name issue, you would need to re-save the template for you tests. For example, you could remove one of the locations, add it back, and save the template (please see the screenshots below). This will cause the location display names to be updated.

  • You may notice about 10-15 min gap in test execution for the tests configured in London, Taipei, Newark, and Los Angeles while they are being moved.

  • The move is scheduled to occur in the months of April and May of 2014.

Please reply to this blog post with questions or concerns. Thank you for your patience and understanding!

Global Service Monitor engineering team


Steps to refresh location display names:

Find the template for your GSM monitoring tests. They may be under Visual Studio Web Test Monitoring, or under Web Application Availability Monitoring. Double-click the template to edit the monitoring settings.


In the dialog, go to the “Where to Monitor From” tab, and remove any of the locations.

For example, remove Amsterdam. Then add Amsterdam back: at this point the “Apply” button should become enabled.

Click “Apply”, then “OK” to dismiss the dialog: the display names for the locations in this template should get updated to the new values.

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  • google chrome

  • Hi

    Is that possible adding manual locations to scom. For example i rent a virtual or physical server from a datacenter provider then i want to add this machine like gsm external location monitor in my scom env. Gsm such a great solution but It doesn't enough for us.


  • @Nick nick

    The answer depends on which type of test you want to create.
    Visual Studio tests (multistep transactions) can only be run from the 16 geo-locations provided by Microsoft. We are aware that the ability to run those tests from private nodes is in high demand, so this feature is on our roadmap. But we don't have a timeline yet.

    You can run Web Application Availability Monitoring tests (single URL tests) from internal watcher nodes in Operations Manager.
    You can also add those internal watcher node to the map in correct locations. This blog explains how:

  • For those of us in highly secured environments with strict firewall policies, is there any document that articulates the firewall rules that need to be opened in order to allow GSM to work properly?

  • @WilsonW.

    As far as i know Scom use http(80) port while connecting to GSM(Azure Datacenters).

  • @WilsonW
    No, we don't have a document. You need to make sure that the following URLs are accessible:

  • @WilsonW

    By the way there is a troubleshoot task, if you run this task you will get all information what's happening in the background.

    Monitoring -> Operations Manager -> Global Service Monitor -> Global Service Monitor State -> "Select monitor" -> Global Service Monitor Instance Tasks (right of the console) -> Troubleshoot Global Service Monitor

  • @Yavuz: I don't see that. When i navigate here:
    Monitoring -> Operations Manager -> Global Service Monitor -> Global Service Monitor State
    Thde center of the window includes a tile that is the Global Service Monitor State and includes only one item, for the GSM connection. There is a tile itemizing Global Service Monitor Connected Management Servers State that itemizes the inventory of servers that can connect to the GSM. There is a Detail View tile. I see no list of active monitors. When I select-click the Troubleshoot task, the output pane includes a transcript of how the servers connect to GSM. I, again, do not see any detailas on any particular monitor or test.

  • Hello!
    We have a problem with GSM in one of our clients, this client have been using GSM for the past three years, and when his licensing contract expired, in the process of the renewal, GSM stopped working saying that no active contract was associated with the service.
    The client registered a new account associated with the new contract in the Commerce Portal, but in the SCOM console, GSM is still associated with the old account, the client tried to remove and reinstall GSM but still the same.
    There's a process to completely remove the old account reference and re-enable GSM with the new account?

    Thanks in advanced for your time and help!