KB: AVIcode or APM Advisor Report does not display correctly

KB: AVIcode or APM Advisor Report does not display correctly

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imageThis Knowledge Base article talks about an issue where the AVIcode or APM Advisor Report does not display correctly:

Symptoms

Consider the following scenarios:

Scenario 1:

  • You Install System Center Operations Manager 2007 R2 with Avicode 5.7.
  • You enable the IIS Dynamic Content Compressions feature on SEViewerDW

Scenario 2:

  • You install System Center 2012 Operations Manager with Application Performance Monitor (APM).
  • You have an IIS Application Request Routing (ARR) server between the Application Advisor console and System Center 2012 Operations Manager Reporting component.
  • The Application Advisor console in System Center 2012 Operations Manager is accessed through the IIS ARR server.
  • You enable IIS Dynamic Content Compressions feature on IIS ARR server.

In above scenarios, your Application Advisor reports display incorrectly with bad encoding.
Cause

This issue occurs because the Application Advisor console does not support handling GZIP encoded content which is generated from Reporting Services. This behavior is by design.

Resolution

To resolve this issue, disable the IIS Dynamic Content Compressions feature (GZip encoding).

More Information

Enable HTTP Compression of Dynamic Content (IIS 7): http://technet.microsoft.com/en-us/library/cc753681(v=ws.10).aspx

Application Request Routing: http://www.iis.net/downloads/microsoft/application-request-routing

doDynamicCompression: http://msdn.microsoft.com/en-us/library/ms690559(v=vs.90).aspx

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For the most current version of this article please see the following:

2777793 - AVIcode or APM Advisor Report does not display correctly

J.C. Hornbeck | Knowledge Engineer | Management and Security Division

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