Company Knowledge is used to capture the steps required to resolve an alert in your OpsMgr installation. When paired with the Product knowledge (which provides you with the application developers knowledge on the causes and suggested resolution steps for an alert), the two will help any operator with the best steps to take to resolve an alert.
Product Knowledge is embedded in a rule or monitor when it is authored. Company Knowledge can be added at any time provided you have the correct applications loaded and you are logged into the console with an account that is assigned to the correct role.
Software requirments for the machine that you will be accessing and editing the Company Knowledge on (this was tested on a management server):
PingBack from http://aceddl.cn/x/opsmgr2007-edit-company-knowledge-prerequisites.jsp
You can also just install vstore.exe from e.g.
on top of Word Office 2003. Close Ops Console and reopen it will enabl you to edit the Company Knowledge.