MOF and Service Management at Microsoft

New MOF Guide—Now Available for Download

2012-07-16T18:33:08Z

The Microsoft Operations Framework team is pleased to announce that the Managing and Operating a Microsoft Private Cloud—How to Apply the Microsoft Operations Framework (MOF) guide is now available for download. Download the guide now at http://technet.microsoft.com/en-us/solutionaccelerators/dd320379.aspx . This guide leads you through the process of how to manage and operate a Microsoft private cloud using the service management processes of the Microsoft Operations Framework (MOF)...(read more)

MOF in Multiple Languages

2011-05-25T18:07:49Z

Did you know that MOF materials are also available in Spanish, Portuguese, Russian, and Japanese? Because MOF is licensed with a Creative Commons Attribution License, anyone can take the materials and adapt them for their own use as long as they give attribution to Microsoft for the original materials. Several of our MOF users outside the US have taken the time to make MOF guidance accessible for more people around the world. Thanks to Cleber Marques, the core MOF materials and more are...(read more)

Get to work with the updated MOF Quick Start Kit for IT Pros

2011-04-25T22:21:11Z

The MOF IT Pro Quick Start Kit has been updated with new materials and references to the latest MOF supplemental materials-all to help IT pros get up and running with MOF 4.0. § Download the MOF IT Pro Quick Start Kit § Learn more about MOF 4.0 The MOF IT Pro Quick Start Kit is complete with ready-to-use graphics and comprehensive presentation decks to allow IT pros to add the material to any presentation with ease. Topics covered include an overview of MOF 4.0, information...(read more)

Apply MOF guidance to Microsoft products and technologies

2010-07-28T00:02:21Z

Last month we announced the release of our most recent beta materials—thanks to those of you who provided feedback and helped influence their development. We’re now pleased to announce that those MOF materials are available for download! These materials will provide organizations with the resources to apply MOF guidance to Microsoft® products and technologies. This collection of workbooks, diagrams, and companion guides will help IT pros offer services that run smoothly and deliver...(read more)

Corrected URL for MOF beta materials on Microsoft Connect

2010-06-29T00:20:48Z

The previous post about the latest MOF beta package had the incorrect link. Try this one instead. https://connect.microsoft.com/InvitationUse.aspx?ProgramID=1880&InvitationID=SAMI-HWK9-XB3Y&SiteID=14...(read more)

Fresh MOF beta materials ready for download on Microsoft Connect!

2010-06-25T23:21:48Z

Our latest collection of beta releases are now available for download. We hope you’ll take the time to preview and provide feedback on these new materials. These materials will provide organizations with the resources to apply MOF guidance to Microsoft products and technologies. This collection of workbooks, diagrams, and companion guides will help IT pros offer services that run smoothly and deliver expected value. Download the beta materials on Microsoft Connect. The beta...(read more)

Use new MOF guidance to facilitate organizational improvement

2010-06-15T22:46:00Z

We’re pleased to announce our latest releases—a collection of workbooks, guides, and action plans designed to facilitate organizational improvement. This combination of resources builds upon the guidance offered in MOF 4.0, providing specific examples of the application of MOF concepts. The following resources are now available for download: · Continuous Improvement: A MOF Companion Guide · MOF Action Plan: Standard Changes · MOF Reliability Workbook...(read more)

Accelerate your transition to the Dynamic Datacenter with MOF

2010-06-10T23:42:32Z

We’re excited to announce the release of new materials centered on service management of the Dynamic Datacenter. These resources build upon the guidance offered in MOF 4.0 and the component-level MOF reliability workbooks, providing specific examples of concept application, service vendor management, and health maintenance. The following resources are now available for download: · Best Practices for Service Vendor Management · Technical Service Reliability Guide and...(read more)

New MOF workbooks, guides, and action plans for organizational improvement now available for beta download

2010-05-06T22:15:00Z

We’re pleased to announce that new MOF materials are now available for beta download. We designed this collection of workbooks, guides, and action plans to help facilitate organizational improvement. This combination of resources builds upon the guidance offered in MOF 4.0, providing specific examples of the application of MOF concepts. Download the beta materials on Microsoft Connect. The beta package includes the following resources: · MOF Action Plan: Standard Changes · Using Standard...(read more)

Latest MOF Reliability Workbooks now available for download

2010-04-28T21:40:00Z

In January of this year we unveiled the new MOF Technology Library , which was created to address the important need for guidance on the daily challenges of maintaining and monitoring specific technologies within your environment. The MOF team is pleased to announce that the latest additions to the MOF Technology Library, new MOF Reliability Workbooks, are now available for download. Download the MOF Reliability Workbooks , and start getting the most from your organization’s Microsoft technologies...(read more)

New Releases: MOF Management Reviews and MOF Service Mapping guides

2010-04-07T16:36:00Z

After incorporating great feedback from our beta participants, we’re excited to announce that two new guides— MOF Management Reviews and MOF Service Mapping —are available for download. Thanks to those who helped us develop these latest extensions to the MOF core content! Download MOF Management Reviews. Download MOF Service Mapping. MOF Management Reviews will help organizations ensure that their technology services are on track to deliver expected business value. The management reviews...(read more)

MOF 4.0 Foundation Course Now Available for Beta Download

2010-03-02T21:24:00Z

Looking for the tools to deliver effective service management training? If any of the following statements describe you, we think you’d benefit from taking an early look at the new MOF 4.0 Foundations Course: · You deliver service management training. You’ve considered adding a MOF training to your list of offerings, but weren’t sure where to begin. · You deliver vertical technical training. You’d like to learn more about how to add value to your current offerings by teaching IT pros...(read more)

Start getting the most from your Microsoft technologies with the new MOF Reliability Workbooks

2010-01-20T17:36:00Z

We’re pleased to announce our latest release, a new series of Reliability Workbooks. These initial components of the MOF Technology Library was created to address the important need for guidance on the daily challenges of maintaining and monitoring specific technologies within your environment. Download the MOF Reliability Workbooks , and start getting the most from your organization’s technologies. These workbooks apply the reliability focus of MOF to Microsoft technologies to provide the...(read more)

Getting Started with MOF Released to Web

2009-12-04T01:10:00Z

Thanks in part to your participation at every stage of its development, a new MOF implementation guide is now available for download. The Getting Started with MOF 4.0 guide is the first step to a more efficient MOF implementation. The guide provides role-and situation-specific guidance, focused on helping users understand where to apply MOF and how to get the most from its recommendations. This new extension of the MOF core content speaks to three targeted audiences—the CIO/IT director, IT...(read more)

Beta has released for "Getting Started with MOF 4.0"!

2009-11-05T18:28:00Z

Picture this: you’ve just listened to a captivating presentation on MOF 4.0, and you’re all fired up and ready to get started. This stuff sounds great, makes sense, and could really turn your organization around. You can see all sorts of benefits from improved operations and services. Now what? We posed this question to our greater MOF network, and you responded. You sent us suggestions on what you’d like covered to help answer the “how” of MOF. Thank you for your feedback. We hope you’ll like...(read more)

Validate organizational release readiness for Windows 7 with the new MOF Action Plan

2009-10-22T22:00:00Z

Ready for Windows 7? Let us help. We introduced a new series of MOF Action Plans earlier this year in order to provide IT pros with concise, actionable solutions that address IT problems faced in the real world. We’re happy to announce the latest addition to the series. The timely new release will help organizations validate their people-readiness to move to Microsoft’s new operating system—Windows 7®. Download the release now: MOF Action Plan: Release Readiness for Windows 7 This...(read more)

Using MOF - Case Studies at Saudi Post

2009-10-06T20:54:00Z

We’re pleased to announce the release of two new case studies sharing a recent MOF success story. Special thanks to Khalid AlHakim for driving this effort. Saudi Post, the official postal service for Saudi Arabia, used Microsoft Operations Framework (MOF) 4.0 to improve business efficiency while lowering operating costs. Service Desk improvements and the creation of a Network Operations Center (NOC) enhanced communication between the organization and its customers and enabled better alignment...(read more)

MOF Action Plan- Redistributing the Workload

2009-07-30T20:55:00Z

The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require actionable results. We think they’d benefit from bite-sized solutions to those real-life IT problems. Allow us to introduce just such a solution—the new series of MOF Action Plans. These resources are designed to provide IT pros with concise...(read more)

MOF Framework Comparison Guides Released

2009-06-02T01:22:00Z

We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you: · An overview of IT Service Management (ITSM) and an introduction to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF). · A work plan for attaining ISO/IEC 20000 standards and a practical, tangible way to demonstrate...(read more)

Planning for ISO/IEC 20000: A MOF Companion Guide (Open Beta Now Available)

2009-05-04T02:54:00Z

The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of companion guides. These guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently. Each guide applies MOF 4.0 principles to specific activities—making MOF’s guidance even more practical and usable. We’re pleased to announce the beta of the latest guide: Planning for ISO/IEC 20000 . Join the beta here . ...(read more)

Planning for Software-plus-Services: A MOF Companion Guide (Now Available for Download)

2009-05-04T02:47:00Z

The MOF team has released a new guide, Planning for Software-plus-Services: A MOF Companion Guide . Download it now: Download — Planning for Software-plus-Services The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of additional companion guides. The guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently, seamlessly aligning IT and business goals. Each guide...(read more)

Moving On....

2009-03-27T00:01:00Z

I realize the MOF blog has been quiet recently and I wanted to let everyone know why. As the Quick Start Kit announcement I just posted shows, the MOF team is still hard at work at producing new IP for your consumption and will be continuing to build out the MOF 4.0 library of content. I however will not be directly involved in that effort as I have moved on to a new, if closely related position in Microsoft, focusing very specifically on IT Governance, Risk, and Compliance (GRC) offerings. One of...(read more)

MOF IT Pro Quick Start Kit Now Available for Download

2009-03-26T23:56:00Z

The MOF team has recently released a new tool to get you up and running with MOF 4.0. The MOF IT Pro Quick Start Kit is now available for download . The kit includes overview presentations, podcasts, and data sheets, as well as information on MOF and compliance, training and certification updates, and ready-to-use graphics. Please let us know if you have ideas for additional resources. Get MOF. Get to work. Jason Osborne IT GRC Program Manager...(read more)

Companion Guides: IT Compliance & Software + Services

2008-12-10T20:09:00Z

I've received several follow-up e-mails asking where the Companion Guides can be found and two of them are indeed available. The MOF IT Compliance Companion Guide is released and can be downloaded here . The MOF Planning for Software + Services Guide is currently in beta and can be downloaded from the MOF Connect site here . The two System Center guides are underway and I hope to have something to show early next year (Q1 2009). More to come! Jason Osborne MOF Frameworks PM...(read more)

MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

2008-09-12T19:28:00Z

Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to decide which of the described processes are relevant to your requirements and to what depth to apply them. this is true whether you are a consultant trying to make a living assisting others in their implementations, or a IT Manager trying to decide...(read more)