MOF and Service Management at Microsoft

Your home for discussion of Microsoft Operations Framework (MOF) and IT service management

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  • Blog Post: Planning for ISO/IEC 20000: A MOF Companion Guide (Open Beta Now Available)

    The Microsoft Operations Framework (MOF) team is extending the MOF 4.0 core content with the release of companion guides. These guides are intended to help business and technical decision makers and IT pros perform IT-related activities effectively and cost-efficiently. Each guide applies MOF 4.0 principles...
  • Blog Post: Project Hana (MOF v4) updates Beta Release

    The Frameworks team continued its journey along the winding road to Hana by releasing a significant beta update this past Friday. With this release we have now released initial versions of every core Service Management Function (SMF) with the exception of the Team Model, which I can assure is coming...
  • Blog Post: Using MOF - Case Studies at Saudi Post

    We’re pleased to announce the release of two new case studies sharing a recent MOF success story. Special thanks to Khalid AlHakim for driving this effort. Saudi Post, the official postal service for Saudi Arabia, used Microsoft Operations Framework (MOF) 4.0 to improve business efficiency while lowering...
  • Blog Post: Looking to hire a MOF Program Manager

    We currently have an immediate need for a MOF PM to join the team here in Redmond, WA. I have posted the job description below and if you are interested in applying please forward contact me using the contact form on this site. The one thing I would add to the job description is that we're looking for...
  • Blog Post: Why focus on IT Governance?

    You may wonder why a service management framework, or service lifecycle, would be built on the foundation of IT Governance. After all, governance isn't one of the sexiest or most enjoyable topics for the average IT pro. Yet, it can't be denied that corporate governance is critical for both establishing...
  • Blog Post: MOF Action Plan- Redistributing the Workload

    The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require actionable results. We think they’d benefit...
  • Blog Post: MOF Update = Project Hana

    The MOF Update has now moved into the earliest stages of our beta / Request for Comment period and as such has graduated from the generic MOF Update name to an official Microsoft codename. All of the update work to Microsoft Operations Framework (MOF) and Microsoft Solutions Framework (MSF) is now being...
  • Blog Post: MOF v.4 IT Service Lifecycle Defined

    Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our core design principles with you to make sure we're...
  • Blog Post: We now resume our regularly scheduled broadcasts

    I wanted to apologize for the perhaps disturbing lack of posts over the previous several weeks, but I'm afraid being a new father took more out of me than I would have believed possible. That said, work has continued apace and I would like to continue sharing some of our output and development decisions...
  • Blog Post: The Operations and Support Phase of the MOF Lifecycle

    We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the Operations piece. Please understand that I am intentionally...
  • Blog Post: Welcome to the conversation

    One of the goals I had when I first came to the Frameworks team at Microsoft was to open up the dialogue between the people writing the guidance and the people consuming the guidance - our customers, our partners, and our field. Over the past 18 months, we've been trying different ways of reaching out...
  • Blog Post: Our Mission Statement

    Our Mission Statement: Ensure that IT does the right thing at the right time for the right reasons. Anyone who has ever heard me teach has heard me comment that I have a perhaps odd fascination with mission statements. I like the fact that something so short and simple, if done correctly, can have...
  • Blog Post: Announcing: The Release of Microsoft Operations Framework 4.0 and the new MOF Online Forums

    Hi all. I wanted to let everyone know about two exciting announcements. At MMS, the MOF team has announced the relesae of Microsoft Operations Framework 4.0 and the new MOF Online Community Forums , a new online home for the discussion of of all things related to MOF, service management, ITIL, IT governance...
  • Blog Post: MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

    Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to decide which of the described processes are relevant...
  • Blog Post: Who is the audience?

    Today someone posed the rather straightforward question of who is the true audience for MOF, and why we'd focus entirely on the IT pro? That's a very good question and it raises the point that I don't think we've done a good job to date in articulating our views on the target audience. As we've been...
  • Blog Post: MOF Framework Comparison Guides Released

    We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They��ll give you: · An overview of IT Service Management (ITSM...
  • Blog Post: MOF IT Pro Quick Start Kit Now Available for Download

    The MOF team has recently released a new tool to get you up and running with MOF 4.0. The MOF IT Pro Quick Start Kit is now available for download . The kit includes overview presentations, podcasts, and data sheets, as well as information on MOF and compliance, training and certification updates, and...
  • Blog Post: Companion Guides: IT Compliance & Software + Services

    I've received several follow-up e-mails asking where the Companion Guides can be found and two of them are indeed available. The MOF IT Compliance Companion Guide is released and can be downloaded here . The MOF Planning for Software + Services Guide is currently in beta and can be downloaded from the...
  • Blog Post: The Plan and Optimize Phase of the IT Service Lifecycle

    Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase. And while names have changed since I originally...
  • Blog Post: Fresh MOF beta materials ready for download on Microsoft Connect!

    Our latest collection of beta releases are now available for download. We hope you’ll take the time to preview and provide feedback on these new materials. These materials will provide organizations with the resources to apply MOF guidance to Microsoft products and technologies. This collection...
  • Blog Post: The Purpose of IT Business Planning in the New MOF

    IT business planning is an increasing important topic in the world of today's IT professional. We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little thought given to operational concerns and serviceability...
  • Blog Post: Getting Started with MOF Released to Web

    Thanks in part to your participation at every stage of its development, a new MOF implementation guide is now available for download. The Getting Started with MOF 4.0 guide is the first step to a more efficient MOF implementation. The guide provides role-and situation-specific guidance, focused on...
  • Blog Post: Corrected URL for MOF beta materials on Microsoft Connect

    The previous post about the latest MOF beta package had the incorrect link. Try this one instead. https://connect.microsoft.com/InvitationUse.aspx?ProgramID=1880&InvitationID=SAMI-HWK9-XB3Y&SiteID=14
  • Blog Post: Announcement: Windows Vista Service Lifecycle Management now available!

    For a slight change of pace, I wanted to let everyone know that today we have officially released Windows Vista Service Lifecycle Management (WV-SLM). WV-SLM is the first of a new line of MOF offerings designed to take service management best practices and make them real for the IT professional by applying...
  • Blog Post: What does IT governance mean to us?

    There has been a lot of really good discussion and follow-up commentary around my IT governance posting from last week and so I wanted to provide a little more detail around what we mean we talk about IT governance. For us, IT governance is a very simple concept with far-reaching implications that impacts...