MOF and Service Management at Microsoft

Your home for discussion of Microsoft Operations Framework (MOF) and IT service management

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  • Blog Post: MOF Action Plan- Redistributing the Workload

    The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require actionable results. We think they’d benefit...
  • Blog Post: MOF v.4 IT Service Lifecycle Defined

    Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our core design principles with you to make sure we're...
  • Blog Post: Welcome to the conversation

    One of the goals I had when I first came to the Frameworks team at Microsoft was to open up the dialogue between the people writing the guidance and the people consuming the guidance - our customers, our partners, and our field. Over the past 18 months, we've been trying different ways of reaching out...
  • Blog Post: MOF 4.0 Now Under Creative Commons Attribution 3.0 License - Freely Adapt MOF for your Business Needs

    Hi All, One of the first things people realize when looking at implementing a service management framework, whether it is ITIL, MOF, or another, is that they must not only be adopted but also adapted to your individual organization's needs. You have to decide which of the described processes are relevant...
  • Blog Post: Who is the audience?

    Today someone posed the rather straightforward question of who is the true audience for MOF, and why we'd focus entirely on the IT pro? That's a very good question and it raises the point that I don't think we've done a good job to date in articulating our views on the target audience. As we've been...
  • Blog Post: MOF Framework Comparison Guides Released

    We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you: · An overview of IT Service Management (ITSM...