MOF and Service Management at Microsoft

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  • Blog Post: MOF Action Plan- Redistributing the Workload

    The Microsoft Operations Framework (MOF) team is excited to announce the first release in a new series of MOF Action Plans. Download the premier release now: MOF Action Plan- Redistributing the Workload IT pros are faced daily with challenges that require actionable results. We think they’d benefit...
  • Blog Post: MOF v.4 IT Service Lifecycle Defined

    Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our core design principles with you to make sure we're...
  • Blog Post: The Plan and Optimize Phase of the IT Service Lifecycle

    Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase. And while names have changed since I originally...
  • Blog Post: The Purpose of IT Business Planning in the New MOF

    IT business planning is an increasing important topic in the world of today's IT professional. We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little thought given to operational concerns and serviceability...
  • Blog Post: New Releases: MOF Management Reviews and MOF Service Mapping guides

    After incorporating great feedback from our beta participants, we’re excited to announce that two new guides— MOF Management Reviews and MOF Service Mapping —are available for download. Thanks to those who helped us develop these latest extensions to the MOF core content! Download MOF Management Reviews...