MOF and Service Management at Microsoft

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Apply MOF guidance to Microsoft products and technologies

Apply MOF guidance to Microsoft products and technologies

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Last month we announced the release of our most recent beta materials—thanks to those of you who provided feedback and helped influence their development. We’re now pleased to announce that those MOF materials are available for download!

These materials will provide organizations with the resources to apply MOF guidance to Microsoft® products and technologies. This collection of workbooks, diagrams, and companion guides will help IT pros offer services that run smoothly and deliver expected value.

Download new MOF resources:

·       Bridging from MOF Guidance to Microsoft Products: A MOF Companion Guide

·       Diagrams of MOF Management Reviews

·       MOF Reliability Workbook for DirectAccess

·       MOF Reliability Workbook for Exchange 2010 Client Access and Transport  

·       MOF Reliability Workbook for Exchange 2010 Mailbox Services

·       MOF Reliability Workbook for Forefront® Unified Access Gateway

·       MOF Reliability Workbook for SQL Server® 2008

More information

The MOF/Microsoft products companion guide bridges the gap between high-level service management processes and real-world application by clearly outlining how to apply MOF concepts using Microsoft products. The best practices outlined in this guidance will help facilitate collaboration between IT process and IT technology professionals, and make it easier to achieve improved service management outcomes in a timely manner. Learn more.    

Diagrams of MOF Management Reviews, which summarize the concepts outlined in the corresponding guide, are intended to help organizations ensure that their IT services are on track to deliver expected value. The colorful graphics logically put the goals, process flow steps, key terms, outcomes/metrics, and role types of each management review into context. The visual representations provide the knowledge to help management set goals, evaluate progress, and confirm results. Learn more.

The reliability workbooks present hands-on tasks that you can fine tune to meet the goals of your organization and the technologies that you use. Learn more.

Tell us what you think!

As always, we’d like your honest and constructive feedback: Please send your comments to

  • The MOF Workbooks are the best resource to understand how to apply ITSM for Microsoft Technologies, this is great guys, congratulations for exceptional work. I hope to see soon more workbooks related with System Center and your new management products.


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