We’re continuing to extend core MOF content with two new companion guides: Cross Reference ITIL®V3 and MOF 4.0 and Using MOF for ISO/IEC 20000. These guides compare MOF with some of IT’s most widely used service management guidance. They’ll give you:
· An overview of IT Service Management (ITSM) and an introduction to the IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF).
· A work plan for attaining ISO/IEC 20000 standards and a practical, tangible way to demonstrate your company will meet certification requirements.
These guides will help you understand the characteristics and alignment of ITIL and MOF and obtain the information required for an informed approach to meeting today’s service management challenges. Additionally, you’ll learn how MOF aligns with and supports commonly used governance guidance and the vital role MOF plays in enabling the integration of GRC capabilities into quality and reliable daily IT operations.
Download— Cross Reference ITIL® V3 and MOF 4.0
Download— Using MOF for ISO/IEC 20000
Download—Planning for Software-plus-Services
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