MOF and Service Management at Microsoft

Your home for discussion of Microsoft Operations Framework (MOF) and IT service management

MOF and Service Management at Microsoft

  • Announcing: The Release of Microsoft Operations Framework 4.0 and the new MOF Online Forums

    Hi all. I wanted to let everyone know about two exciting announcements. At MMS, the MOF team has announced the relesae of Microsoft Operations Framework 4.0 and the new MOF Online Community Forums , a new online home for the discussion of of all things...
  • MOF PM position filled

    I wanted to let everyone know that at this time we are no longer looking to hire another Program Manager for the MOF Team. Thank you for your interest! Jason Osborne Frameworks PM
  • Looking to hire a MOF Program Manager

    We currently have an immediate need for a MOF PM to join the team here in Redmond, WA. I have posted the job description below and if you are interested in applying please forward contact me using the contact form on this site. The one thing I would add...
  • Project Hana (MOF v4) updates Beta Release

    The Frameworks team continued its journey along the winding road to Hana by releasing a significant beta update this past Friday. With this release we have now released initial versions of every core Service Management Function (SMF) with the exception...
  • MOF Update = Project Hana

    The MOF Update has now moved into the earliest stages of our beta / Request for Comment period and as such has graduated from the generic MOF Update name to an official Microsoft codename. All of the update work to Microsoft Operations Framework (MOF...
  • The Plan and Optimize Phase of the IT Service Lifecycle

    Picking up from the last posting where I detailed our overall approach to the IT Service Lifecycle and briefly discussed the purposes of each of the four phases, today I wanted to drill into a bit more detail into the Plan and Optimize (P&O) phase...
  • MOF v.4 IT Service Lifecycle Defined

    Development has continued at a frenzied pace over the past couple of months on the MOF update and we do have some work to show for it. But before I present the MOF IT Service Lifecycle, its phases, and our new graphic, I'd like to review a few of our...
  • We now resume our regularly scheduled broadcasts

    I wanted to apologize for the perhaps disturbing lack of posts over the previous several weeks, but I'm afraid being a new father took more out of me than I would have believed possible. That said, work has continued apace and I would like to continue...
  • Temporary Interruption to the Regularly Scheduled Broadcast

    Since I had promised a quick follow-up posting to the Operations and Support blog from last week, I wanted to explain my lack of postings. Earlier this week, my wife gave birth to our first child and as a consequence I am currently occupied with adapting...
  • The Operations and Support Phase of the MOF Lifecycle

    We have now spent some time talking about IT Governance as well as the Business IT Planning phase of the lifecycle and so I wanted to jump ahead a bit from planning straight into the Operations and Support phase of the lifecycle, with emphasis on the...
  • The Purpose of IT Business Planning in the New MOF

    IT business planning is an increasing important topic in the world of today's IT professional. We continuously see problems arising from not including IT operations early enough in the planning process which leads to services being designed with little...
  • Announcement: Windows Vista Service Lifecycle Management now available!

    Windows Vista SLM is now available!
  • What does IT governance mean to us?

    For us, IT governance is a very simple concept with far-reaching implications that impacts everything we think about as examine the framework.....
  • Our Mission Statement

    Our Mission Statement: Ensure that IT does the right thing at the right time for the right reasons. Anyone who has ever heard me teach has heard me comment that I have a perhaps odd fascination with mission statements. I like the fact that something...
  • Who is the audience?

    Today someone posed the rather straightforward question of who is the true audience for MOF, and why we'd focus entirely on the IT pro? That's a very good question and it raises the point that I don't think we've done a good job to date in articulating...
  • Why focus on IT Governance?

    You may wonder why a service management framework, or service lifecycle, would be built on the foundation of IT Governance. After all, governance isn't one of the sexiest or most enjoyable topics for the average IT pro. Yet, it can't be denied that corporate...
  • Welcome to the conversation

    One of the goals I had when I first came to the Frameworks team at Microsoft was to open up the dialogue between the people writing the guidance and the people consuming the guidance - our customers, our partners, and our field. Over the past 18 months...