http://blogs.technet.com/b/mitpro/archive/2005/10/24/412977.aspxTo reduce your internal IT support costs you can use the MOM-CRM connector to hook MOM alerts up to your Helpdesk module in the Microsoft CRM 1.2 Customer Service Module. You can read the CRM 1.2 implementation guide here . If you are just implementingen-USTelligent Evolution Platform Developer Build (Build: 5.6.50428.7875)