The TechNet blog for medium size business IT Pros. In our discussion here, a medium size business IT Pro supports 25-500 PCs and 1-10 servers.


Get Free IT Pro TS Resources

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This post has a comprehensive list and lots of tips for using free Microsoft trouble-shooting support resources.

For example, this tip on using KB Advanced Search:

Pick an “Article Type” Keyword (optional) – Helps pinpoint the specific type of support you need.
BUG – Known problem (may have a FIX)
DOC – If your printed docs are wrong
FAQ – Frequently Asked Questions
FILE – Downloadable support files
filename.ext – Search for a specific file
FIX – Shows fixes for known “BUGs”
HOWTO – “How To” Articles
INFO – Product info & specs
PRB – End-user Perceived Problems
QFE – Quick Fix Engineering Patch
SAMPLE – Samples program code

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