Check out the .PDF free download of the IT Pro Resource Guide from Barnab y in Canada.It includes a couple of Canada-specific links, but most of the guide will be usefull to you no matter when in the world you work. Worth the look to make sure you...

To reduce your internal IT support costs you can use the MOM-CRM connector to hook MOM alerts up to your Helpdesk module in the Microsoft CRM 1.2 Customer Service Module. You can read the CRM 1.2 implementation guide here . If you are just implementing...

This post has a comprehensive list and lots of tips for using free Microsoft trouble-shooting support resources. For example, this tip on using KB Advanced Search : Pick an “Article Type” Keyword (optional) – Helps pinpoint the specific type of...

Microsoft Small-Biz Promo Bundles Office With Windows XP, Underwrites Services The Microsoft Office Professional 2003 and Windows Small Business Server 2003 IT Consultant Services Promotion wraps Windows XP, Office 2003 and a client access license...