In the original truck used by Padre Alberto Hurtado, the founder of Hogar de Cristo, with (left to right) Father Moreira, myself, Susana Tonda, Gerardo Villalpando, Marcelo Bahamonde

Today I had the opportunity to get out and visit some of our partners in Chile.  We started about 50 kilometers south of Santiago is the small town of Paine and the community of Pintue.  A massive earthquake here in this rural setting last February wrought terrible destruction.  Almost half of all the structures were destroyed.  As with any earthquake there was little pattern to the destruction, homes fully upright are interspersed with empty lots - the rubble has all been cleared. The school is still standing but the police station next door was completely destroyed. Between the two is a bright red container which is part of the ChileConect@Chile project undertaken by Fundacion de Vida Rural as part of their effort to bring connectivity to the affected communities following the earthquake.  This organization has been setting up community technology centers in rural communities across Chile with Microsoft support since 2003.

Our visit started at the school in their computer lab where I spoke to the teacher and students.  They are using the lab for learning but with limited connectivity they have to go next door to the 'container' if they need an internet connection. This is because of signal strength as the school is just a few meters too far from the antenna across the road.  The students are all using the center for their homework and other activities.  

When I was there the center was fully occupied with kids, women and men using the computers to look up all sorts of information and resources such as online government services. I had the opportunity to speak with a number of people in the center and I think two of their stories are a great illustration of how the center is being used. 

Consuelo, a young woman who spoke English amazingly well - she taught herself - was searching the web to find information on bullying which she felt was on the rise in her community.  She was very excited to talk with us and share her story.  She is an aspiring writer and has written on her own challenging life experiences despite her young age. Rebecca is a middle aged lady who makes artisan soap from natural vegetables and oils and sells them in the local market. She is looking to expand her business and wants to sell her soap on-line and in shops Santiago.  She was searching for information and also looking for government loans to help her business grow.  She was applying for a small loan program via the internet.

In front of the ChileConect@Chile container center in Pintue, Chile, with Consuelo

The local police chief whose staff also uses the center for online training online summed up the impact of the ChileConect@Chile center as "this center has made us more cultural".  What he meant was that after the earthquake this center gives them hope that with information they can rebuild their lives one meter at a time.

Our next stop was at Hogar de Christo, a major foundation that provides a comprehensive set of services to the most vulnerable in the country.  They have programs across the country providing early education, elderly services to the homeless, hospice services to the mentally and physically disabled and microloans and entrepreneurial training.  Started by the Jesuit priest Alberto Hurtadoin the 1940s the organization serves more than 70,000 people directly. 

What makes Hogar de Christo unique is that they have integrated IT into all of their services so that they can serve the most vulnerable in society in the most effective way.  As I stated in my previous blog their IT Director Marcelo Bahamonde has deployed Dynamics CRM to increase their effectiveness.  He told me that nonprofits are great at getting their hands dirty and serving the community and must become equally proficient in using technology to support that work.  There is just no way around this. 

As we walked around the complex and visited with people being supported by Hogar de Christo the dignity, compassion and empathy of the care-givers became clear to me.  I have never been received with such joy. 

It was indeed a heartwarming visit. On my ride back to the airport - where I am now writing this blog -  I kept thinking how just a few meters separate us from fully living our lives or being subjected to eternal struggle.  How do we bridge this gap? Nonprofits try their best to do so.  But it's up to all of us. We must support and partners with nonprofits, and bring our skills and resources to bear so we can all help make the lives of the most vulnerable people in our society more bearable, and hopefully more joyful.  What I saw and experienced is that if applied with a human touch, technology can make a major difference and does become the bridge. 

For more information check out the news published on Paine's municipal Website (in Spanish).