We have recently released several new tools to help you with analysis and troubleshooting with Office 365:


Pre-checking tools:

Use the new Onramp readiness check tool – replaces the older Office 365 readiness check tool – helps determine your Active Directory readiness for Office 365 and other areas:




Visit Onramp checking tool here.



New Network analysis tool helps you determine latency, bandwidth, etc:




Check your network and bandwidth for Office 365 here.




Deployment troubleshooting tools:

Is there a self-help diagnostic DIY Office 365 troubleshooter tool?

Yes, there is a pretty good self-diagnostic troubleshooter you can use:


See here for this tool.


How can I validate my firewall, DNS, Hybrid server or ADFS are configured correctly for Office 365 ?

Use this Remote Connectivity Analyzer tool here:


Visit the site here.




I can’t connect Outlook to Exchange Online?


Three tools that can help you here:

1) Remote Connectivity Analyzer (linked above)



2) Outlook to Office 365 connectivity tshooter



See here for this tool.


3) Use the Microsoft Connectivity Analyzer Tool (MCAT):

Install Now

See here for the MCAT tool.



I can’t connect the Lync client to Lync Online? 

Try these Lync tshooter applications:

1) Lync Online client Troubleshooter tool here.


2) Use MOSDAL Lync Connectivity Analyzer tool



Grab tool here.




I am having free/busy calendar sharing issues with Exchange Hybrid.

Use the Exchange Hybrid free/busy tshooter



Visit the Hybrid troubleshooting tool here.


I am having problems with lost mail, slow mail, or mail bounces with Office 365

Use the Exchange Online Mailflow troubleshooter:



Visit the Exchange Online mailflow tool here.