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We are excited to share with you the Microsoft 2011 Citizenship Report. The report provides an overview and assessment of our work over the past fiscal year (July 2010 to June 2011) to serve communities and work responsibly
Read Dan Bross's blog post: Sharing the Microsoft 2011 Citizenship Report
Check out the Microsoft 2011 Citizenship Report online
Do you accept donations online? According to a recent study published by researchers M+R Strategic Services and the Nonprofit Technology Network (NTEN) from the US, online fundraising increased by 20 percent from 2010 to 2011. If the US market is anything to go by, nonprofit organizations around the world should take their cue from this trend and spend time thinking about their online fundraising strategy. Even if widespread Internet connectivity is a few years off in your country, laying the foundation now could set you up to be ahead of the curve when online donations become more popular. In this issue, we bring you research, cool tools and case studies that will help you capture those online donations.
Discover • Research on Online Advocacy, Fundraising & Social Media M+R Strategic Services and the Nonprofit Technology Network (NTEN) released their sixth annual eNonprofit Benchmarks Study of what is working today in online advocacy, fundraising and social networking. The study is based on primary research with 44 participating nonprofits, including the American Red Cross, Human Rights Watch, Planned Parenthood and the World Wildlife Fund. All of the nonprofits covered fall under the categories of environmental, international, human rights, wildlife, animal welfare and other causes. eNonprofit Benchmark Study & Infographic • Integrating Fundraising with Constitute Relationship Management (CRM) StratusLIVE® is a comprehensive nonprofit fundraising and donor management software solution developed on the Microsoft Dynamics™ CRM platform. This whitepaper and case study help bring to life the benefits of integrating fundraising solutions and CRM. StratusLive Whitepaper United Way Case Study • Tools for Fundraising on Social Media Socialbrite, a consultancy offering social tools for social change, shares information on cool tools for fundraising with social media. Fundraising Tools Interested in reading these articles in another language? Try Bing Translator: www.microsofttranslator.com
Friend-to-Friend Fundraising Enlist your supporters to fundraise for you. A number of online tools make it easy for staff, or anyone eager to help your organization, to set up individual donation pages to engage friends and family in a fundraiser. In this article, Idealware outlines expert advice on tools and best practices that make this fundraising technique work. Best Practices • Enabling International Donations Tech solution ammado connects nonprofits, companies and individuals dedicated to positive change. Their global donations and engagement platform allows nonprofits to accept donations from all around the world — in more than 75 currencies and through all major and many local payment methods. Accepting Worldwide Donations TechCrunch Article on ammado • Nitty Gritty of Online Donations This detailed Webinar, offered by Comodo and Techsoup, will outline exactly what’s required to make online fundraising a reality for your organization. Webinar: Make it Easy to Give: Taking Online Donations
• Microsoft Connection Days Get together with nonprofits in your community to learn about the latest and greatest technology for the sector by attending a Microsoft "Connection Day". Upcoming dates: Friday, June 15, 2012 - Seoul, Korea For more information, contact Microsoft's Corporate Citizenship team. • The International Computer Refurbishing Summits are coming to Asia-Pacific August 1 to 2 - Sydney, Australia August 6 to 7 - Singapore Bringing together industry-related individuals and businesses in the computer recycling and reuse fields, the conferences are a unique opportunity for refurbishers to come together to share best practices, learn from each other and discuss new developments in the industry. Click here to register for the Sydney event. Click here to register for the Singapore event.
For more information please contact the event organizer, Kelly Hepner at PCRR, Kelly@pcrr.com.
For more information PCRR, go here. Do you know about a technology-focused event in your area that would benefit your nonprofit peers? Let us know by emailing firstname.lastname@example.org
The day to day operations of NGOs can be challenging, especially when disasters strike. To help NGOs improve operations, Microsoft hosted a series of workshops under the Connecting Communities forum aimed at building their Information Technology (IT) capabilities. The most recent forum took place in Christchurch on 29 February and was co-organized by the Social Development Partners. Over 100 NGO representatives attended.
One by one, participants take the stage to share real life IT lessons.
At the forum, cloud technology was a key motif, and discussed as the way forward for NGOs. When the 2010 earthquake destabilized Christchurch’s telecommunications infrastructure, NGOs such as the Children Cancer Foundation (CCF) suffered. Luckily, the CCF was already operating on a cloud platform prior to the earthquake and had experience using Microsoft® SharePoint® Online, Microsoft® Exchange Online and Microsoft® Lync®. With access to the web, they were able to tap on these Microsoft technologies to add virtual offices to their network of 22 branches, and continue to assist families from remote locations.
Other NGOs like the Citizens’ Advice Bureau (CAB), an organization that helps promote positive social change among citizens, also benefited from the cloud. The CAB had recently completed New Zealand’s largest Customer Relationship Management (CRM) deployment. However, it had two of its Christchurch bureaus red-stickered after the major earthquake –flagged as architecturally unsound buildings that needed to be checked by engineers first before staff could work there again. To remedy this, the CAB redirected calls from that location to other bureaus all within a matter of days. This would not have been possible without the use of cloud computing.
A similar story took place at the Christchurch Women’s Refuge. With just 10 full-time staff, all they had was an in-house server, hardware and various software versions of Microsoft® Office with no remote email access or shared calendars. Their building was red-stickered, and the only way to revive operations was to go back to the danger zone to retrieve the physical equipment and set up temporary offices. However, sporadic power shortages disrupted work productivity. And to Christine Wallace, the Office Manager at the Christchurch Women’s Refuge, this was a sign to switch to a more accessible IT infrastructure. She shared, “We are now considering other major projects such as moving our database to the cloud, collaborating and data-sharing with partners and moving to a paperless office scenario.”
With the help of cloud computing, these organizations were transformed from being offline to optimized. For the non-profit sector, the benefits cannot be more important as human lives are at stake.
“We are now considering other major projects such as moving our database to the cloud, collaborating and data-sharing with partners and moving to a paperless office scenario.”- Christine Wallace, Office Manager at the Christchurch Women’s Refuge
Innovative educators and education leaders from 19 countries attended the 8th Microsoft Partners in Learning (Asia and Pacific) Forum, from 20 to 22 March. Held in Auckland, New Zealand, they were given the opportunity to learn, share and connect with their fellow peers from around the region.
Paul Muckleston, Managing Director, Microsoft New Zealand, opened the conference by speaking of how Microsoft’s initiatives are committed to improving the education levels among youths. It was followed by key sessions on utilizing technology to supplement today’s education. Despite facing tough but familiar challenges such as staff training and limited resources, many educators shared their experience on how they transformed the learning environment in their schools using information and communication technology (ICT) and other inventive practices.
Paul Muckleston spoke about Microsoft’s commitment to improve youth’s education levels.
During her presentation, Shirley Duthie, principal of The Hong Kong Institute of Education Jockey Club Primary School, mentioned the importance of using e-learning in her school, but faced a common challenge of limited resources while implementing the technology. She realized that demonstrating the success of using such technology internally first would improve its credibility and provide her with more resources eventually. The school is now employing Kinect™ and OneNote®-shared documents, and Duthie hopes to conduct textbook-free classes next year.
Similarly, the principal of Botony Downs Secondary College, Mike Leach, explained that the use of OneNote is very prevalent during teacher-and-student collaboration, teacher-to-teacher collaboration and executive-to-teacher collaboration. The school hopes to achieve a more effective “one-to-one” style of teaching in the future. Meanwhile, they utilize portable devices in classes, even allowing students to use their own on the school network. Placing great importance on ICT to improve student results and achievement, this is a regular agenda item at the weekly senior leadership meetings.
“It is very important to recognize our best educators, as they are the role models and the North Star that all other educators should follow. The Partners in Learning Forum provides the opportunity for the world’s best educators to come together to share ideas and best practices,” said Mark East, Worldwide General Manager of the Education Industry Group at Microsoft.
Partners in Learning is a global educational program by Microsoft, committed to transforming education systems worldwide. It provides members with access to educational experts, helps them to discover, share and scale best practices, create knowledge and collaborative communities, and understand how technology can progress their teaching and learning practices.
“The Partners in Learning Forum provides the opportunity for the world’s best educators to come together to share ideas and best practices.”- Mark East, Worldwide General Manager of the Education Industry Group, Microsoft
The Royal New Zealand Plunket Society took advantage of a software and services grant from Microsoft Corporation and deployed Microsoft® Office 365 in order to improve its work processes. A non-profit organization recognized by the New Zealand Charities Commission, Plunket offers wellness support, childcare information and car seat rentals to families with children under five years old.
In the past, Plunket had access to a video conference tool that was underutilized as its staff found it difficult to use. As a result, managers were required to travel to centralized meetings from one of Plunket’s offices collectively, spending many hours and thousands of dollars on air travel annually. Moreover, Plunket faced the challenge of communicating effectively with parents, small businesses, its 1,500 frontline staff and thousands of volunteers.
After looking into cloud computing, Plunket decided to try Microsoft Office 365, a set of cloud-based applications that includes online enterprise-class email and collaboration capabilities. By leveraging Microsoft Office 365, Plunket was able to deploy nearly 700 licenses cost-effectively.
“We need to keep costs at a minimum while maximizing the level of security. The aim is to ensure that our staff and volunteers have the technology that supports their ability to help New Zealand’s children and families,” said Craig Le Quesne, General Manager of Information and Communications Technology, The Royal New Zealand Plunket Society.
Microsoft Lync® Online, the Office 365 suite’s web-based conferencing tool, proved to be the most useful tool for Plunket as it enabled staff or volunteers to communicate more effectively via video from virtually anywhere, helping to save on travel expenses.
“Being able to meet virtually allows us to accomplish so much more, and helps to keep our overhead low at the same time. With more time and money, we can now further develop Plunket’s support and volunteer programs, and empower our community to drive positive change,” said Le Quesne.
Plunket is currently leveraging both Microsoft SharePoint® Server and Lync Online to provide frontline staff with a new application called PlunketPlus. This centralized system allows nurses to record and access client information more efficiently, which aligns with Plunket’s plan to eliminate multiple, paper-based records.
“Being able to meet virtually allows us to accomplish so much more, and helps to keep our overhead low at the same time. With more time and money, we can now further develop Plunket’s support and volunteer programs, and empower our community to drive positive change.” - Craig Le Quesne, General Manager of Information and Communications Technology, The Royal New Zealand Plunket Society
Representatives of the Building Employability through Technology and Entrepreneurship Resources (BETTER) program had the opportunity to host Ms Judith B Cefkin, Deputy Chief of Mission, US Embassy Bangkok, on 19 March. At the Center of Skill Development (CSD), located in Singburi province, the representatives from Microsoft, Kenan Institute Asia (KIAsia) and the Thailand Department of Skill Development (DSD) gave her an overview of the project.
Ms Judith B Cefkin, Deputy Chief of Mission, Embassy of the United States with representatives from the BETTER program.
“The BETTER program is a perfect example of Thai – US creative collaboration that unites the private sector, government and an institute to develop Thailand’s creative industries and improve people’s lives through information and communication technology (ICT) tools,” said Richard Bernhard, Executive Director, Kenan Institute Asia.
The collaborative three-year project aims to increase employability through the improvement in ICT skills to better prepare entrepreneurs for their engagement in start-up activities. Launched in 2009, the project encourages businesses to focus on upgrading the skills of their workers in order to stay ahead of the competition.
After the 2009 global financial crisis that caused many workers to lose their jobs, the organizers of the BETTER program realized that the lack of basic ICT skills was a key factor of unemployment. Many potential entrepreneurs were also not well-equipped with necessary ICT training to grow their businesses. The situation faced by the workforce spurred the establishment of the BETTER program.
Volunteers from Microsoft have helped boost employment opportunities by providing ICT training. Along with the support from KIAsia, Microsoft has also developed an online Smart Entrepreneur course which allows entrepreneurs access to multimedia content, unit exercises and an evaluation test. This training enhances the knowledge of entrepreneurs, enabling them to improve various aspects of their businesses. Microsoft has also funded this project with the infusion of USD 370,000 to develop various programs for the workers.
“Microsoft Thailand believes that technology can transform lives and enhance living standards. With the BETTER program being warmly received by Thai workers, we will continue to ensure that it plays a crucial role in building workforce capabilities and job opportunities,” said Kasemsri Na Ayudhya, Managing Director, Microsoft Thailand.
“Microsoft Thailand believes that technology can transform lives and enhance living standards. With the BETTER program being warmly received by Thai workers, we will continue to ensure that it plays a crucial role in building workforce capabilities and job opportunities.”- Kasemsri Na Ayudhya, Managing Director, Microsoft Thailand.
“The BETTER program is a perfect example of Thai – US creative collaboration that unites the private sector, government and an institute to develop Thailand’s creative industries and improve people’s lives through information and communication technology (ICT) tools.”- Richard Bernhard, Executive Director, Kenan Institute Asia.
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