Following on from my post about the problems with Enterprise Architecture Andrew McAfee agrees with me about the issue in this post but suggests a heuristic approach to solving the problem. Whilst I am a great beliver in the whole Web 2.0 wisdom of the...

For the last six months I have been working on strategic architecture and what the future architectures for the business will look like. I have examined the drivers in the Business, Social and Technical space and how they will impact organizations both...

Inside Microsoft we have a twice yearly set of technical training for the people in the field called Tech Ready. I have just signed up to do a session and was looking through the list of other session to see what else was being covered. I noticed that...

I have been thinking more on the topic of the customer lifecycle and its interrelationship with the product (or business) lifecycle. This diagram shows how these two connect today at the sales and shipping touch points. The main elements in...

Thinking more on the customer lifecycle management as opposed to product lifecycle management I realize that in focusing exclusively on the revenue side of things I am missing a very important point about customer satisfaction. Most enterprises realize...

Following on from my thoughts about the flexible enterprise and slime moulds an interesting article from wired about crowdsourcing and the rise of mechanical Turk look-alikes . There is even someone selling $20 sheep which were created on Mturk for 2...

IBM run a Spark type event called the Global Innovation Outlook where they went round the world holding meetings and inviting senior thought leaders to discuss global issues, the results of which they have published here . The three topics they covered...

Someone sent me this link about Mobile 2.0, the conjunction of community and mobile and whilst I agree that tagging will clearly be important as the article suggests location awareness with be the cause of growth. I had a look at this area a while...

Robert Hof has an interesting top story in BusinessWeek about Web 2.0 in the Enterprise which talks about how organizations should start getting involved in Web 2.0. Alas yet again he focuses on the intra enterprise uses rather than the extra enterprise...

I gave (another) presentation about Web 2.0 and Enterprise 2.0 this afternoon and struggled to get the point across to the audience, particularly with regard to the concept of a transparent enterprise and Enterprise 2.0. It seemed that the idea of a new...

Andrew McAfee has been talking to industrialists about Enterprise 2.0 and getting the same reaction that I have been getting . I also totally agree with his conclusion: Enterprise 2.0, in other words, is about new communities, not communities' new...

I noticed that Andrew Mcafee has changed his definition of Enterprise 2.0 after my blog about the use of Web 2.0 technologies outside the enterprise to include customers and partners. This got me thinking about the whole partner space and supplier network...

I see that Dion Hinchciffe has blogged about the use of Web 2.0 Techniques in customer relationships and has come up with 5 techniques for using web 2.0 to reinvent customer relationship. At the end of the day trying to maintain relationships with your...